Quality Management Quiz

What is the definition of quality from the customer's perspective?

• Fitness for use

• Cost of production

• Design specifications

• Market demand

What does 'Quality of Design' refer to?

• The actual quality produced

• The cost of quality control

• The customer satisfaction level

• The quality intended to be offered to the customer

Which dimension of design quality refers to the useful life of a product?

• Reliability

• Durability

• Performance

• Serviceability

What are appraisal costs associated with?

• Identifying defective products before shipping

• Repairing defective products

• Training employees

• Marketing strategies

What do prevention costs aim to achieve?

• Inspect products

• Minimize defects

• Market research

• Repair defective products

What are internal failure costs?

• Costs incurred to remove defects before shipping

• Costs related to customer complaints

• Costs of warranty claims

• Costs of employee training

What do external failure costs include?

• Costs of field servicing and handling complaints

• Costs of employee training

• Costs of production

• Costs of raw materials

Which of the following is NOT a benefit of improved quality?

• Lower warranty costs

• Higher rework costs

• Increased productivity

• Improved reputation

What does the PDCA cycle stand for?

• Plan, Do, Check, Act

• Prepare, Develop, Control, Assess

• Plan, Design, Create, Analyze

• Prepare, Do, Check, Act

What is a quality circle?

• A group of employees engaged in quality improvement

• A method of product inspection

• A type of management strategy

• A statistical analysis tool