Test positionnement GRC
University
•9 Qs
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Test positionnement GRC
Quiz
•
Business
•
University
•
Easy
Audrey Diliberto
Used 1+ times
FREE Resource
9 questions
Show all answers
1.
OPEN ENDED QUESTION
3 mins • 1 pt
Qu'est-ce que la GRC ?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Quels sont les outils pour développer une GRC efficace ?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Comment définir un parcours client ?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
Quelles différences voyez-vous entre la satisfaction client et une bonne expérience client ?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Comment mesurer la satisfaction client ?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
Quels indicateurs permettent d'évaluer l'expérience client ?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Citez 3 techniques pour personnaliser la relation client.
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8.
OPEN ENDED QUESTION
3 mins • 1 pt
Quelles sont les grandes tendances et nouveautés en matière de relation client ?
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9.
OPEN ENDED QUESTION
3 mins • 1 pt
Comment définissez-vous un retour d'expérience client ?
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