Quiz - Chapter 9

Which of the following is NOT a dimension of product quality?

• Reliability

• Aesthetics

• Market price

• Durability

Which of the following is NOT a consequence of poor quality?

• Loss of business

• Increased reputation

• Higher costs

• Product liability claims

Which of the following best describes modern quality management?

• Fixing errors after production

• Preventing mistakes before they occur

• Reducing employee involvement in quality control

• Ignoring customer expectations

Which of the following is NOT an element of TQM?

• Continuous improvement

• Benchmarking

• Employee empowerment

• Increasing advertising expenses

Which quality tool is used to find relationships between two variables?

• Scatter plot

• Check sheet

• Pareto chart

• Histogram

A cause-and-effect diagram is also known as:

• Fishbone diagram

• Histogram

• Scatter plot

• Pareto chart

Which of the following quality tools is used to monitor data over time?

• Control chart

• Pareto chart

• Scatter plot

• Flowchart

Which of the following best describes the relationship between ISO 9000 and ISO 14000?

• ISO 9000 applies only to manufacturing, while ISO 14000 applies only to service industries

• ISO 14000 is an updated version of ISO 9000

• ISO 9000 and ISO 14000 are identical in their objectives

• ISO 9000 focuses on quality management, while ISO 14000 focuses on environmental performance

What is the main objective of ISO 14000?

• Setting standards for financial performance

• Assessing and improving environmental performance

• Enhancing customer satisfaction

• Establishing workplace safety policies

When should a Pareto chart be used?

• When all issues in a process are equally important
  

• When there is a need to prioritize problems based on their impact

• When only qualitative data is available

• When analyzing historical sales data