Hospitality and Tourism Review

What are transferable skills?

• Skills that cannot be learned or developed over time.
• Skills that are only applicable to one specific job.
• Transferable skills are skills that can be used in different jobs and industries.
• Skills that are irrelevant to any job or industry.

What is a portfolio?

• A portfolio is a collection of knickknacks.

• A portfolio is your resume, cover letter, and references.

• A portfolio for the job market is a collection of work samples and achievements that showcase a candidate's skills and experience.
• A portfolio is a list of job openings available.

How can you respect others cultural beliefs and practices in a workplace?

• Avoid the person as not to create conflicts

• Pretend the cultural difference do not exist at all

• Only celebrate your own culture in the workplace
• Respect others' cultural beliefs by educating yourself, listening actively, avoiding stereotypes, accommodating practices, fostering inclusivity, and encouraging dialogue.

Which of the following are interview skills?

• Non-verbal communication skills, over-reacting to information, practicing selective hearing skills.

• Using Effective communication, active listening, body language awareness, asking relevant questions, providing clear answers.

• Focusing solely on personal achievements and attributes. Not asking any questions to show you know everything about the company.

• Using only technical jargon to show competency in the field

Soft skills are considered “transferable skills” because they are relevant for any position and can be transferred from one job to another.

• True

• False

Which of the following best demonstrates active listening during a conflict resolution?

• Interrupting to make your point clear

• Planning your response while others speak

• Maintaining eye contact and nodding to show understanding

• Immediately offering solutions without hearing the full story

What is the main purpose of customer service?

• To meet needs and expectations.

• To deliver standards.

• To work as part of a team.

• To increase sales

Which statement about customer service is correct?

• Excellent customer service results in a more positive business

  reputation.

• Excellent customer service results in more promises and

  therefore more lawsuits.

• Excellent customer service results in fewer loyal customers.

• Excellent customer service results in lower wages.

What negotiation technique helps maintain positive relationships while addressing conflicts?

• Using "you" statements to point out others' faults

• Address conflicts with a collaborative approach focusing on solutions

• Refusing to compromise on any points

• Bringing up past conflicts and mistakes

What is the primary purpose of regulatory compliance in business operations?

• To increase business profits

• To ensure legal and ethical business practices

• To reduce employee workload

• To eliminate competition