Operations management review 2

Process by which a model is constructed to test a product's performance under actual operating conditions, as well as consumer reactions to the prototypes

• Product evaluation
• Market analysis
• Prototype testing

• Consumer feedback

Customer requirements as expressed in customers' own words

• Voice of the Customer (VoC)

• Market Research
• User experience insights

• Customer Feedback

An approach to guide the design, creation, and marketing of goods and services by integrating the voice of the customer into all decisions and applied to a specific manufactured good or service, or entire customer benefit package

• User-Driven Innovation
• Market-Driven Strategy
• Product-Centric Development
• Quality Function Deployment (QFD)

The probability that a manufactured good, piece of equipment, or system performs intended function for a skated period of time

• Performance
• Durability
• Efficiency
• Reliability

The process of developing a product for efficient production to the highest level of quality

• Product Quality Assurance
• Production Optimization Strategy
• Market Research Analysis
• Design for Manufacturability (DFM)

The process of trying to simplify designs to reduce complexity and costs in improving productivity, quality, flexibility, and customer satisfaction

• Product layout

• Product simplification

• Reliability

• Agile Development

Explicit considerations of environmental concerns during the design of goods, services, and processes and includes designing for recycling and disassembly

• Sustainable Design
• Eco-Friendly Manufacturing
• Design for Environment (DfE)
• Green Product Development

Service scape

• Physical evidence that customer uses to form an impression and provides the behavioral setting where service encounters take place

• The probability that a manufactured good, piece of equipment, or system performs intended function for a stated period of time

• Process by which a model is constructed to test a product's performance under actual operating conditions

Process of developing an efficient sequence of activities to satisfy internal and external customer requirements

• Process analysis
• Activity scheduling
• Customer feedback management
• Service process design

The process of developing an efficient sequence of activities to satisfy internal and external customer requirements

• Service Upset

• Service Process Design

• Process Map

• Service Encounter