CSS CH 3 Practice Test

Quiz
•
Business
•
9th - 12th Grade
•
Easy
Jamie Sites
Used 3+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term “features as benefits” mean?
Features are more important than benefits
Benefits are hidden in the product manual
Connecting product features directly to how they solve customer needs
Describing product features with technical terms only
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is an example of upselling?
Offering batteries with a remote
Recommending a yoga mat for a yoga outfit
Suggesting a more powerful laptop based on a customer’s gaming needs
Offering a credit card
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which question should not be asked directly to a customer?
“Which fabric would you like on the chair?”
“What kind of refrigerator do you have?”
“How much do you want to spend?”
“What colors do you prefer?”
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is true about cross-selling?
It’s usually only done after a customer purchases
It should be avoided with undecided customers
It should be worked into natural conversation
It’s the same as upselling
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The same product feature provides the same benefit for every customer.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Offering options empowers the customer to make better decisions.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Private-label products are always cheaper than national brands.
True
False
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