Avaluació inicial R4 0099
Authored by Pineda Cristina
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Professional Development
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7 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
què és una reclamació?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Hem poden negar el full de reclamacions?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Hi ha diferencia entre una reclamació i una queixa? Si la resposta és SI quina/es?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
On es formalitza una reclamació?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Saps que és la mediació?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
Saps que són les normes ISO?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Saps que és l'AENOR?
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