Digicel Employee Motivation & Reward Assessment

Which motivation theory suggests that employees are motivated when they perceive their inputs (effort, experience) match their outputs (pay, recognition)?

• Maslow's Hierarchy of Needs

• Equity Theory

• Expectancy Theory

• Two-Factor Theory

According to Herzberg's Two-Factor Theory, which of the following is considered a "hygiene factor" rather than a motivator?

• Recognition for achievement

• Advancement opportunities

• Company policies

• Challenging work

"What words or concepts come to mind when you think about employee motivation and reward systems at Digicel? Enter individual words or short phrases that represent key motivational factors, theories, or effective reward strategies you recall from our lesson today."

In your opinion, which motivational approach would be most effective for Digicel employees working in today's fast-paced technological environment?

• • Financial incentives bonuses, competitive salary

• • Growth opportunities training, career advancement

• • Recognition and appreciation awards, public acknowledgment

• • Work-life balance initiatives flexible scheduling, remote work options

• • Autonomy and meaningful work input on projects, connection to purpose

In the context of motivating Digicel employees in a fast-paced technological environment, which theory best explains why giving telecom professionals autonomy over project management might increase their motivation?

• McClelland's Need Theory (need for achievement)

• Self-Determination Theory

• Vroom's Expectancy Theory

• Goal-Setting Theory

Which of the following best represents Maslow's highest level need that might motivate experienced Digicel technical specialists?

• Job security

• Belonging to a team

• Self-actualization through innovation

• Recognition awards

Identify the theory that suggests Digicel employees will be motivated when they believe their efforts will lead to performance, performance will lead to rewards, and those rewards are valuable to them:

• Reinforcement Theory

• Expectancy Theory

• ERG Theory

• Goal-Setting Theory

Which of the following employee responsibilities would most directly drive organizational performance through enhanced customer satisfaction in a telecom company like Digicel?

• Streamlining internal documentation processes

• Reducing time-to-resolution for network outages

• Increasing the number of sales calls per day

• Updating the employee handbook

Which communication approach is most effective for a Digicel manager when introducing significant technological changes to the team?

• Sending a detailed email outlining all changes

• Using a combination of town hall meetings, small group discussions, and supporting documentation

• Having HR announce the changes through the company newsletter

• Posting information on the company intranet

What impact does transparent communication from managers about company challenges have on Digicel employees?

• It reduces employee engagement by highlighting problems

• It increases trust and helps employees understand strategic decisions

• It confuses employees with too much information

• It has no significant impact on employee performance