NHC Call Handling Quiz

What is the equivalent account number for NHC's 7271 at Nexa?

• 2800

• 7271

• 3000

• 5000

Which type of call involves a non-existing client looking for information on becoming a client?

• Existing Client - On Call Updates

• New Client (Sales)

• Internal Requests

• Other

During which hours should 7271's be posted in the chat on weekdays?

• 4a-8a PST

• 6a-4p PST

• 4a-12p PST

• 8a-6p PST

What should be done if a client calls in on their direct account?

• Access NHC - 7271 via My Apps

• Transfer the call to Nexa

• End the call immediately

• Take a message and call back later

Which type of call involves providing new on-call information?

• New Client (Sales)

• Existing Client - On Call Updates

• Internal Requests

• Other

What type of requests should not be used for direct client requests?

• New Client (Sales)

• Existing Client - All Others

• Internal Requests

• Other

What type of call involves account update requests?

• New Client (Sales)

• Existing Client - All Others

• Internal Requests

• Other

During which hours should 7271's be posted in the chat on holidays?

• 6a-4p PST

• 4a-8a PST

• 4a-12p PST

• 8a-6p PST

Which type of call involves changing on-call information?

• New Client (Sales)

• Existing Client - On Call Updates

• Internal Requests

• Other

What type of call involves complaints?

• New Client (Sales)

• Existing Client - All Others

• Internal Requests

• Other