Search Header Logo

NHC Call Handling Quiz

Authored by Nexa Receptionist

Business

Professional Development

Used 1+ times

NHC Call Handling Quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the equivalent account number for NHC's 7271 at Nexa?

2800

7271

3000

5000

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of call involves a non-existing client looking for information on becoming a client?

Existing Client - On Call Updates

New Client (Sales)

Internal Requests

Other

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During which hours should 7271's be posted in the chat on weekdays?

4a-8a PST

6a-4p PST

4a-12p PST

8a-6p PST

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done if a client calls in on their direct account?

Access NHC - 7271 via My Apps

Transfer the call to Nexa

End the call immediately

Take a message and call back later

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of call involves providing new on-call information?

New Client (Sales)

Existing Client - On Call Updates

Internal Requests

Other

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of requests should not be used for direct client requests?

New Client (Sales)

Existing Client - All Others

Internal Requests

Other

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of call involves account update requests?

New Client (Sales)

Existing Client - All Others

Internal Requests

Other

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?