Robby's Management Final Exam: Nearpod

Which of the following statements are actions that can help navigate change management ni a pharmacy organization?

• be available for questions

• focus on the positive

• short-term wins are not necessary in change

• reward employees who take charge

What is the impact of stress in the pharmacy and pharmacists?

• job dissatisfaction

• lower commitment to the profession

• fatigue can lead to medication errors

• higher job retention within a company

Which of the following is not a skill necessary for conflict resolution?

• listening

• questioning

• avoidance

• nonverbal communication

Which of the following are ways to prevent conflict in you pharmacy organization?

• satisfy your employees while neglecting your own concerns

• be consistent in your performance reviews

• not paying attention to the conflict because it will resolve itself

• discuss issues openly before they become problems

Identify the "three components" of change" listed below.

• scope

• panic

• depth

• duration

Poor staffing by management can lead to what type of stressor?

• encounter stress

• situational stressor

• anticipatory stressor

• appraisal stressor

Shorter-cycle performance reviews guarantee continuous feedback and are the preferred choice of millennials.

• True

• False

Which of the following are ineffective interviewing failures?

• not spending time analyzing the job

• overly trusting your gut

• failure to ask the right questions

• allowing the candidate to do 80% of the talking in the interview

The hospital board appoints a team to address pharmacy issues that were raised concerns at the the previous JCHAO (Joint Commission on Accreditation of Healthcare Organizations) external audit. What is the classification for this type of team?

• teams that recommend things

• teams that run things

• teams that make things

• groups that run things

What are the 3 most effective non-financial incentives?

• praise from immediate superiors

• the leader's attention

• the opportunity to lead a task or project

• paid time off for meeting accomplishment of a project