What type of communication is defined as sharing of information that conforms to specific protocol?

• Informal communication

• Nonverbal communication

• Formal communication

• Mass communication

What type of communication involves action, behavior, or attitude that sends a message to the receiver?

• Verbal communication

• Nonverbal communication

• Written communication

• Formal communication

What is the term for speaking a false statement about an individual that causes others to have a bad opinion of the person or damages the person’s reputation?

• Libel

• Slander

• Gossip

• Criticism

What invention made it easy to print multiple copies of a document in large quantities, leading to wider distribution and communication of ideas?

• Typewriter

• Printing press

• Computer

• Telegraph

What is the term for the greeting in a letter that typically begins with 'Dear'?

• Closing

• Salutation

• Heading

• Signature

What should you do when sending email attachments?

• Send any file without checking

• Ensure the recipient can handle the size and type of file

• Ignore file size limits

• Never send attachments

What is the term for written information intended for publication?

• Copy

• Draft

• Memo

• Note

What is an effective method of obtaining qualitative data by gathering information about people’s opinions on certain topics?

• Surveys

• Interviews

• Reports

• Observations

What is a set of questions asked to a group of people to determine how that group thinks, feels, or acts called?

• Interview

• Survey

• Report

• Memo

Which of the following is NOT an approach to organizing reports?

• Order of importance

• Chronological order

• Alphabetical order

• Cause-and-effect order