Fashion Merchandising Unit 5

This level of service offers many services, including upscale fashion goods and specialty items.

• Full Service

• Medium Service

• No Service

• Self Service

Minimal customer satisfaction is offered at this level of service::

• Full Service

• Medium Service

• No Service

• Self Service

Anthony explained that he likes the khaki slacks, but since they have to be dry-cleaned, he hesitates to purchase them. The salesperson shares that the slack are made with microfiber, which can be machine washed. Which technique for handling objections did the salesperson use?

• Demonstration

• Direct Denial

• Question

• Third Party

When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:

• Active Listening Skills

• Standards

• The Utility Principle

• Unethical Behavior

This level of customer service focuses on satisfying the customer as an element of their process or procedure:

• Full Service

• Medium Service

• No Service

• Self Service

What allows shopping to be hassle-free, friendly, polite, reliable, trustworthy, and indicates how well services are performed?

• Customer Relationship Management

• Customer Service

• Service Feature

• Service Quality

Basic needs, such as checkout, are offered at this level of service:

• Full Service

• Medium Service

• No Service

• Self Service

Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan's best course of action to help his customer reach a buying decision would be to:

• Show the customer more new merchandise.

• Stop showing additional items.

• Demonstrate another product.

• Use the standing-room only close.

This level of customer service focuses on the basic process or procedure.

• Full Service

• Medium Service

• No Service

• Self Service

Courtesy, Interest, Helpfulness, and Tolerance are which essential expectations of sales associates?

• Characteristics necessary for positive customer relations

• Free services offered by many companies as a way to encourage sales.

• Incentives to build employee relations.

• Verbal communication skills.