ISO Pop Quiz

An auditor asks, “When was your last training?”

The staff responds, “Training? What training?”

What clause is this?

• Clause 5.2 Policy

• Clause 6.3 Planning of changes

• Clause 7.2 Competence

• Clause 8.5.2 Identification and traceability

Auditor: When was this pH meter last calibrated?

Auditee: Hmm… maybe last Raya?

Pick the clause!

 

• Clause 5.1.2 Customer focus

• 8.2 Requirement for product and services

• 7.1.5 Monitoring and Measuring Resources

• Clause 8.6 Release of products and services

During audit, the staff says, “Yes, we have that form,” but spends 30 minutes looking for it. Clause?

• Clause 7.1 Resources

• Clause 7.5 Documented Information

• Clause 9.1.2 Customer satisfaction

• Clause 10.3 Continual improvement

An internal auditor wants to confirm training was conducted. What is the most suitable objective evidence?

• Announcement in the staff WhatsApp group

• Verbal confirmation from the HR department

• Employee’s memory of attending a session

• Signed training attendance record and training material

Which of the following is NOT a valid example of objective evidence?

• Verified calibration certificate

• Signed quality procedure

• Observation of a process in real-time

• Assumptions based on previous audits

You notice a record is incomplete but the process is generally effective. What is this?

• OFI

• Minor NCR

• Major NCR

No corrective action has been taken for a previously raised Major NC. What is this?

• OFI

• Minor NCR

• Major NCR

There are _______ Quality Management Principles as defined by ISO 9001:2015.

• 7

• 8

• 9

• 10

What is the auditor's favorite phrase?

• You’re wrong! ✖️

• Where’s lunch? 🍔

• Show me the evidence 📝

• Let’s guess together. ⁉️