Customer service review

Customer service review

10th Grade

8 Qs

quiz-placeholder

Similar activities

3-Ingredient Stovetop Mac and Cheese

3-Ingredient Stovetop Mac and Cheese

10th Grade

10 Qs

Easy Vanilla Buttercream Recipe

Easy Vanilla Buttercream Recipe

10th Grade

10 Qs

FOOD NUTRITION HEALTH 4 S.S

FOOD NUTRITION HEALTH 4 S.S

9th - 12th Grade

8 Qs

Food Safety Quiz 1

Food Safety Quiz 1

10th Grade

5 Qs

Kuis Dasar-Dasar Kejuruan Perhotelan

Kuis Dasar-Dasar Kejuruan Perhotelan

10th Grade

10 Qs

Eduqas Hosp - employment roles and responsibilities

Eduqas Hosp - employment roles and responsibilities

10th Grade

10 Qs

Soal Uraian Pelayanan Prima

Soal Uraian Pelayanan Prima

10th Grade

10 Qs

Happy World Tourism Day!!! - Bahamas Edition

Happy World Tourism Day!!! - Bahamas Edition

10th Grade

10 Qs

Customer service review

Customer service review

Assessment

Quiz

Hospitality and Catering

10th Grade

Hard

Created by

Michael Ha

FREE Resource

8 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

List 5 characteristics of quality customer service.

(do not include smiling and being nice)

Evaluate responses using AI:

OFF

2.

MATCH QUESTION

1 min • 1 pt

Match the following key terms for quality customer service

Effective communication

tailoring services to individual guest preferences and anticipating their needs

Personalisation

showing genuine understanding and concern for the feelings and needs of guests

Professionalism

listening actively to customers, providing clear information, and ensuring mutual understanding

Empathy

displaying courteous, respectful, and competent behaviour at all times.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The concept of a customer-focused workplace is pivotal in the hospitality industry.  Given that the industry's core revolves around serving guests and ensuring their satisfaction, adopting a customer-centric approach is paramount.


Which of the following is NOT a characteristic of a customer focused workplace ?

Understanding customer needs and preferences

Training and development

Feedback mechanisms

Personalisation


Bias

4.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

Provide 2 examples of quality assurance for a fine dining restaurant

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

How can hotel improve its work practices in efficiency when checking in hotel guest ?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

Outline 2 benefits of improving customer service in the work place.

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The hospitality industry has industry standard service times.

Which is NOT an example of this service time for customer service

online booking confirmation is immediate

Checking guest into rooms should take no longer than 10-15 minutes

Room service should arrive within 90 minutes

Restaurants should make their guest wait no longer than 20 minutes

In person complaints should be acknowledge immediately

8.

OPEN ENDED QUESTION

3 mins • 1 pt

Media Image

You are developing a policy for techniques for approaching and serving a customer.

List 3 standards for the employees to follow

Evaluate responses using AI:

OFF