Business Communications Final Exam

Define the term 'Ethics' as used in Business Communications.

• Ethics refers to the moral principles that govern a person's behavior or the conducting of an activity, especially in a business context.

• Ethics refers to the financial strategies used to maximize profit in business.

• Ethics refers to the legal requirements for starting a business.

• Ethics refers to the marketing techniques used to promote products.

Define the term 'Etiquette' as used in Business Communications.

• Etiquette refers to the customary code of polite behavior in society or among members of a particular profession or group.

• Etiquette refers to the legal rules governing business contracts and agreements.

• Etiquette refers to the technical skills required for operating business machinery.

• Etiquette refers to the financial strategies used to maximize company profits.

Define the term 'Articulate' as used in Business Communications.

• Articulate means having or showing the ability to speak fluently and coherently.

• Articulate means to write business reports only.

• Articulate means to use technical jargon in communication.

• Articulate means to avoid communication with others.

Define the term 'Personal trait' as used in Business Communications.

• A personal trait is a characteristic or quality that distinguishes an individual, such as honesty, integrity, or reliability.

• A personal trait is a type of business document used for internal communication.

• A personal trait refers to a company's annual financial report.

• A personal trait is a marketing strategy used to promote products.

Define the term 'Core Values' as used in Business Communications.

• Core values are the fundamental beliefs or guiding principles of a person or organization that dictate behavior and action.

• Core values are the financial assets owned by a business.

• Core values are the marketing strategies used by a company to increase sales.

• Core values are the legal requirements a business must follow.

Define the term 'Soft Skills' as used in Business Communications.

• Soft skills are personal attributes that enable someone to interact effectively and harmoniously with other people, such as communication, teamwork, and problem-solving.

• Soft skills refer to technical knowledge and expertise required to perform specific tasks in a business environment.

• Soft skills are the financial skills needed to manage budgets and accounts in a business setting.

• Soft skills are the legal regulations and compliance requirements that businesses must follow.

Define the term 'One way communication' as used in Business Communications.

• One way communication is a communication process in which information flows in only one direction, from sender to receiver, without feedback.

• One way communication is a process where both sender and receiver exchange information equally.

• One way communication involves continuous feedback from the receiver to the sender.

• One way communication is a process where information flows in multiple directions simultaneously.

Define the term 'Two way communication' as used in Business Communications.

• Two way communication is a communication process in which information flows in both directions, allowing for feedback between sender and receiver.

• Two way communication is a process where only the sender transmits information and the receiver only listens.

• Two way communication is a method where information is sent in one direction without any feedback.

• Two way communication is a process where communication occurs only through written messages.

Define: Speaking tone

• The manner or quality in which something is said, reflecting the speaker's attitude or emotion.

• The speed at which a person speaks during a conversation.

• The volume level used when speaking to a group.

• The use of gestures and facial expressions while speaking.

Define: Non-verbal communication

• Communication without the use of spoken language, including gestures, facial expressions, and body language.

• Communication that only uses written words and emails.

• Communication that relies solely on telephone conversations.

• Communication that happens exclusively through digital devices.