Network Troubleshooting Quiz

What is the first step in the standardized troubleshooting methodology?

• Test the theory

• Implement the solution

• Identify the problem

• Document the findings

Which tool would you use to check if your computer has a valid IP address?

• ping

• ipconfig

• tracert

• netstat

Which of the following could cause a "Limited Connectivity" error?

• High bandwidth usage

• Duplicate computer names

• Incorrect IP address or subnet

• Too many devices connected to Wi-Fi

Why is documentation important in the troubleshooting process?

• It replaces technical support

• It’s required by law

• It helps track the cost of repairs

• It provides a record for future reference

What does the ping command help verify?

• Wireless signal strength

• DNS server speed

• Network connectivity to another device

• Firewall settings

What step comes immediately after testing your theory of probable cause?

• Verify full system functionality

• Escalate the issue

• Establish a plan of action

• Check for malware

Which of the following is a common cause of slow network transfer speeds?

• A missing keyboard

• High network congestion

• Incorrect monitor resolution

• Disabled sound card

If you run tracert to a website and it times out halfway, what does that suggest?

• The router is overheating

• The destination is offline

• There may be a problem at a specific network hop

• Your mouse is unplugged

A user can’t access the internet, but can access local servers. What should you check first?

• Hard drive

• DNS configuration

• Monitor resolution

• Bluetooth settings

What tool allows you to see the route packets take to reach a destination?

• netstat

• ping

• tracert

• ipconfig