Post Test Chapter 8, 9 - Day 2 ICT PM

Which quality concept states that it is cheaper to prevent defects than to find and fix them later?

• Customer Satisfaction

• Fitness for Use

• Prevention over Inspection

• Conformance to Requirements

The "Manage Quality" process is primarily focused on verifying that deliverables meet specific quality standards.

• True

• False

Which of the following is an output of the "Plan Quality Management" process?

• Verified Deliverables

• Quality Control Measurements

• Quality Management Plan

• Quality Reports

A "Pareto Chart" is a statistical tool used to identify the underlying causes of a problem.

• True

• False

The process of ensuring that project deliverables are correct and meet quality requirements, and identifying defects, is called:

• Plan Quality Management

• Manage Quality

• Control Quality

• Quality Assurance

"Appraisal Costs" are incurred to prevent defects from occurring.

• True

• False

Which tool and technique used in "Control Quality" helps determine if a process is stable and predictable over time?

• Fishbone Diagram

• Histogram

• Control Chart

• Scatter Diagram

"Quality Control Measurements" are an input to the "Manage Quality" process.

• True

• False

Which type of cost within the "Cost of Quality" framework includes expenses for rework and scrap?

• Prevention Cost

• Appraisal Cost

• Internal Failure Cost

• External Failure Cost

The term "Fitness for Use" means the product or service conforms to all specified requirements.

• True

• False