Types of retail business activity - Retail channels

What is the main purpose of physical stores/shops in retail business activity?

• To provide online shopping

• To attract customers by displaying products

• To sell only in rural areas

• To offer only services

Online shopping is also referred to as ________ and e-tailing.

• e-commerce

• telemarketing

• retail banking

• door-to-door sales

Which of the following best describes a multi-channel retail approach?

• Selling only in physical stores

• Using more than one retail channel to sell products

• Selling only through catalogues

• Selling only in markets

Who pays another retailer to sell its products in a concession?

• The host retailer

• The owner of the concession retailer

• The customer

• The market owner

Markets are usually run by ________ owners who run the stalls.

• small-scale and independent

• large multinational

• government-appointed

• foreign

Catalogues have become less popular in recent years due to the growth of ________ and environmental concerns.

• e-commerce

• print advertising

• television

• postal services

Temporary or pop-up shops often use vacant premises for a short period of time.

• True

• False

A hybrid retail store links the importance of a physical store with which of the following?

• Only catalogues

• Only markets

• E-commerce and/or hospitality and leisure facilities

• Only temporary shops

Which of the following is a benefit of shopping in a physical retail store?

• Limited customer service

• Access to only online reviews

• Immediate product inspection and purchase

• Products delivered after several days

What is a key feature of a concession in retail?

• It is always owned by the host retailer

• It allows a separate retailer to sell within another store

• It only operates online

• It is exclusive to supermarkets