EMBARKATION PROCESS QUIZ

EMBARKATION PROCESS QUIZ

Professional Development

5 Qs

quiz-placeholder

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EMBARKATION PROCESS QUIZ

EMBARKATION PROCESS QUIZ

Assessment

Quiz

Hospitality and Catering

Professional Development

Practice Problem

Medium

Created by

Lindsay Flores

Used 1+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the muster drill mandatory before sailing?

It’s required by the cruise line for insurance

It’s an optional guest service

It’s a safety requirement to ensure guests know what to do in an emergency

It helps guests find their dining location

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following items should always be packed in a carry-on bag and not in checked luggage?

Flip-flops and sunscreen

Travel documents, medication, and valuables

Souvenirs and clothing

Extra shoes and books

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step of the embarkation flow once the guest arrives at the terminal?

Show documents at the check-in area

Receive a welcome drink

Go to their cabin

Watch the muster video

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A guest wants to know if they can bring their own luggage to the stateroom. What’s the best response?

Yes, but they must carry it the entire time

We recommend checking larger bags with porters for convenience

No, personal luggage is not allowed

Only suite guests may bring luggage directly

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A guest is unsure whether they need a passport for their cruise. What should you do?

Tell them not to worry unless it's international

Say ID is usually enough for most cruises

Check the itinerary and advise based on passport requirements per destination

Suggest they ask the terminal staff instead

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