EMBARKATION PROCESS QUIZ

Why is the muster drill mandatory before sailing?

• It’s required by the cruise line for insurance

• It’s an optional guest service

• It’s a safety requirement to ensure guests know what to do in an emergency

• It helps guests find their dining location

Which of the following items should always be packed in a carry-on bag and not in checked luggage?

• Flip-flops and sunscreen

• Travel documents, medication, and valuables

• Souvenirs and clothing

• Extra shoes and books

What is the first step of the embarkation flow once the guest arrives at the terminal?

• Show documents at the check-in area

• Receive a welcome drink

• Go to their cabin

• Watch the muster video

A guest wants to know if they can bring their own luggage to the stateroom. What’s the best response?

• Yes, but they must carry it the entire time

• We recommend checking larger bags with porters for convenience

• No, personal luggage is not allowed

• Only suite guests may bring luggage directly

A guest is unsure whether they need a passport for their cruise. What should you do?

• Tell them not to worry unless it's international

• Say ID is usually enough for most cruises

• Check the itinerary and advise based on passport requirements per destination

• Suggest they ask the terminal staff instead