Soha's Quiz

The business (Gallery) requested 20 Small flyers, which were delivered on 16 June. They want to exchange them on 17 June. We should

• Raise a ticket to the concerned hub

• Raise a ticket to the delivery experience

• • Send an email via Freshdesk to:

    • [e-mail]

    • [e-mail]

    • [e-mail]

• Advise him that we can't take this action + Reason

The business asked to change the consignee address for Order 4444 CRP (Requested)

• Take the action from your side

• The next attempt will take 48 WH.

• Advise him to take the action from BD

• The next attempt will take 24 WH.

If the consignee refused to exchange the shipment on 4 May, (the business location is in Helwan) (the drop-off hub is Ismailia). The order will be returned on ...

• 6 May

• 7 May

• 8 May

• 9 May

If the consignee refused to receive the shipment on 29 June, (the business location is in Nasr city) (the drop-off hub is Dokki). The order will be returned on ...

• 4 July

• 3 July

• 2 July

• 1 July

Order 937487 was updated as delivered on the system, and the business confirmed that the consignee didn't receive the shipment

• Advise him that we can't take action

• Raise a ticket to the investigation team

• Raise a ticket to the delivery experience team to validate

• Raise a ticket to the concerned hub

Order 34593 (Out for return) the business asked to contact him via WhatsApp, we should

• Take the action from your side

• Ask him to add this instruction on the delivery note from his side

• Raise a open ticket to the concerned hub

• Raise a closed ticket to the concerned hub

In case the business contacts us complaining that the order is delayed, and after checking we find that the address needs to be clarified, what is the category in this scenario?

• Category: Delivery Issue

• Sub: Address Issue

• Category: Order Issue

• Sub: Address Modification

The business contacted us today to complain that this order was returned on the dashboard, but he did not receive it (32596949 - Real TN).

• Raise a ticket to Investigation

• Raise a ticket to DX

• We will reject the case from our side

• Raise a ticket to the hub

In case the business asked for a paid AM Joining Date, "30 June"

• Raise a ticket to the tech team

• Raise a request to Rodaina

• This service is currently deactivated

• Educate him that payment is required to activate the service through BD.

What are the conditions for receiving a cash-out through Fawry?