
Total Quality Management Quiz
Quiz
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Other
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University
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Practice Problem
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Easy
Sambath K
Used 2+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is known as the father of Total Quality Management (TQM)?
Henry Ford
Philip Kotler
W. Edwards Deming
Peter Drucker
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which dimension of product quality relates to the product's lifespan?
Performance
Features
Durability
Aesthetics
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The primary goal of TQM is to:
Reduce the workforce
Increase sales
Satisfy customer needs
Decrease production time
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one is a dimension of service quality?
Conformance
Reliability
Durability
Performance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the focus of quality control?
Product design
Process innovation
Detecting and removing defects
Employee management
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage in the evolution of quality emphasizes prevention over inspection?
Inspection
Quality control
Quality assurance
TQM
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a benefit of TQM?
Improved quality
Increased costs
Customer satisfaction
Employee involvement
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