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Total Quality Management Quiz

Authored by Sambath K

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University

Used 2+ times

Total Quality Management Quiz
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is known as the father of Total Quality Management (TQM)?

Henry Ford

Philip Kotler

W. Edwards Deming

Peter Drucker

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which dimension of product quality relates to the product's lifespan?

Performance

Features

Durability

Aesthetics

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The primary goal of TQM is to:

Reduce the workforce

Increase sales

Satisfy customer needs

Decrease production time

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one is a dimension of service quality?

Conformance

Reliability

Durability

Performance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the focus of quality control?

Product design

Process innovation

Detecting and removing defects

Employee management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage in the evolution of quality emphasizes prevention over inspection?

Inspection

Quality control

Quality assurance

TQM

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is not a benefit of TQM?

Improved quality

Increased costs

Customer satisfaction

Employee involvement

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