Total Quality Management Quiz

Who is known as the father of Total Quality Management (TQM)?

• Henry Ford

• Philip Kotler

• W. Edwards Deming

• Peter Drucker

Which dimension of product quality relates to the product's lifespan?

• Performance

• Features

• Durability

• Aesthetics

The primary goal of TQM is to:

• Reduce the workforce

• Increase sales

• Satisfy customer needs

• Decrease production time

Which one is a dimension of service quality?

• Conformance

• Reliability

• Durability

• Performance

What is the focus of quality control?

• Product design

• Process innovation

• Detecting and removing defects

• Employee management

Which stage in the evolution of quality emphasizes prevention over inspection?

• Inspection

• Quality control

• Quality assurance

• TQM

Which is not a benefit of TQM?

• Improved quality

• Increased costs

• Customer satisfaction

• Employee involvement

Which of the following is a barrier to TQM implementation?

• Top management support

• Clear communication

• Employee resistance

• Continuous improvement

The dimension of quality that deals with how easy it is to repair a product is:

• Performance

• Reliability

• Serviceability

• Features

TQM is focused on:

• Production only

• Customers only

• All departments and employees

• Only the marketing department