Quiz 2 Chapter 2

What does the 'M' in MARS model stand for?

• Management

• Motivation

• Methods

• Mission

Which component of motivation reflects how long a person maintains effort?

• Direction

• Intensity

• Persistence

• Commitment

Which is an example of improving ability in the MARS model?

• Assigning easier tasks

• Increasing pay

• Providing training programs

• Offering promotions

Role perception helps employees avoid:

• Task fatigue

• Role ambiguity

• Overconfidence

• Emotional instability

Which of the following is a situational factor?

• Personality traits

• Job satisfaction

• Lack of equipment

• Self-discipline

An employee who understands their role is more likely to:

• Be dissatisfied

• Engage in counterproductive behavior

• Perform effectively

• Quit their job

The MARS model is used to:

• Hire employees

• Explain job design

• Diagnose behavior and performance

• Assess customer satisfaction

Which is NOT a component of the MARS model?

• Motivation

• Personality

• Role perception

• Situational factors

Which behavior best reflects high motivation?

• Ignoring deadlines

• Volunteering for extra work

• Gossiping at work

• Taking frequent breaks

An example of a role perception issue is:

• Forgetting equipment

• Misunderstanding job expectations

• Working overtime

• Being friendly to customers