1. Which interaction best illustrates the use of feedback in the communication process?

• 1. The clerk explaining the triage process

• 1. George instructing Mr. Williams to change into a gown

• 1. Mr. Williams’ temperature being rechecked after treatment

• 1. Dr. Adewale ordering lab tests

2. What communication element is most dependent on the hospital environment (e.g., busy ED vs. quiet inpatient room)?

• 2. Message encoding

• 2. Channel

• 2. Receiver

• 2. Feedback

3. When Camila tells Mr. Williams that she and Dr. Adewale will work together on his care, she is reinforcing:

• 3. The role of the sender

• 3. The physical channel of communication

• 3. Collaborative communication dynamics

• 3. The importance of written instructions

4. What is the primary function of George’s introduction and explanation of the process?

• 4. Establishing a feedback loop

• 4. Building relational context

• 4. Delivering nonverbal reassurance

• 4. Clarifying the physical message channel

5. Which aspect of the communication process is at play when Camila uses the electronic medical record to share updates with the unit nurse?

• 5. Message encoding

• 5. Verbal redundancy

• 5. Indirect verbal communication

• 5. Mediated communication channel

6. Which of the following is an example of nonverbal communication that likely supported verbal messages in the case?

• 6. Camila drawing blood

• 6. Dr. Adewale explaining the X-ray results

• 6. The clerk collecting insurance information

• 6. Mr. Williams responding to questions

7. When Mr. Williams is handed a gown and directed to change, this act primarily represents:

• 7. Direct verbal instruction

• 7. Nonverbal procedural communication

• 7. Formal written communication

• 7. Passive noise in the communication model

8. Sarah’s continued encouragement for Mr. Williams to voice concerns demonstrates what type of communication strategy?

• 8. Passive communication

• 8. Reinforcement through body language

• 8. Empowerment via open verbal communication

• 8. Restrictive hierarchical communication

9. When the nurse explains what will happen next after each step of care, what type of communication is she using?

• 9. One-way communication

• 9. Nonverbal clarification

• 9. Active message decoding

• 9. Clear step-by-step verbal communication

10. Which scenario best highlights the interplay between verbal and nonverbal communication?

• 10. Dr. Lee prescribing medication

• 10. George introducing Camila

• 10. Camila drawing blood while explaining the purpose

• 10. The clerk entering data into the computer