MA06_4300

A provider schedules early morning follow-up appointments for Sophia without asking about her routine. Sophia frequently misses them and seems frustrated. What difference in perspective is likely being overlooked?

• The patient doesn’t value care

• The provider didn’t consider the patient’s daily schedule or transportation needs

• The patient isn’t serious about their health

• The provider is being too flexible

In a discharge planning meeting, a provider insists the patient has “excellent support at home” based on family presence. The patient privately states they feel emotionally isolated and unheard. What is this an example of?

• Poor home health setup

• Discrepancy between perceived and experienced support

• Need for mental health referral

• Missed follow-up appointment

After being told they need surgery, a patient says, “I want to ask my spiritual advisor first.” The surgeon is frustrated by the delay. What should the team consider?

• The risk of complications

• The cost of postponement

• The patient’s values and decision-making process

• Referral to a different provider

A patient undergoing cancer treatment prioritizes staying home with family, while the care team emphasizes maximizing survival time. What key difference is shown here?

• The patient is not future-oriented

• The team’s clinical goals differ from the patient’s personal goals

• The team is withholding options

• The patient misunderstands the prognosis

A provider recommends weight loss and a gym membership. The patient explains they live in a neighborhood with no gyms and have no safe places to walk. What is the best provider response?

• Refer to a nutritionist

• Ask more about the patient’s environment and adapt the care plan

• Repeat the recommendation

• Provide written instructions on fitness

Benjamin, a patient with a history of substance use, resists a recommended pain medication during his hospital visit. The provider assumes non-cooperation. What deeper difference in perspective might the provider be missing?

• The patient wants alternative care

• The patient’s fear of relapse and preference for control over treatment

• The patient does not trust the provider

• The medication is not effective

Zoe is a patient who doesn’t follow through with her care plan and tells the nurse, “I didn’t think I was allowed to ask for help.” What assumption may the care team have made?

• The care team assumed the patient understood they could ask for help.

• The care team assumed the patient needed no further instructions.

• The care team assumed the patient would refuse help if offered.

• The care team assumed the patient was not interested in their care plan.

A patient says they want to use home remedies first, while the provider strongly advises medication. What's the best next step?

• Refuse to discuss non-medical options

• Explore the patient’s reasoning and find a safe, respectful middle ground

• Report the patient as noncompliant

• End the conversation

A patient brings a trusted friend to their appointment and looks to them before answering questions. The provider grows impatient. What perspective difference may be creating tension?

• The patient doesn’t want to participate

• The patient may rely on social support in making decisions

• The provider has too many patients

• The patient is not ready for treatment

A clinic redesigns its waiting room to include wheelchair-accessible seating, sensory-friendly lighting, and multilingual signs. What concept of care does this initiative support?

• Public relations

• Building code compliance

• Environmental support for patient dignity and inclusion

• Operational flow