Legacy Refresher Quiz

True or False: For unauthorized caller, we must first speak directly to the account owner before allowing another individual to make changes on the account.

• True

• False

Customer called in to update her phone number on the account and she would like to use her landline number. Is it possible?

• Yes.

• No, our system allows mobile number only.

True or False: We cannot perform B2B to B2C conversion in Salesforce CAP.

• True

• False

We can now refer customers to ___if they need guidance for converting an enrolled FastForward or SmartCheck to DirectPay using the mobile app.

This program allows the referrer to earn a reward by referring others.

• B4U Rewards Program

• B4U Loyalty Program

• B4U Referral Program

True or False: Customer can earn 5000 bonus points for connecting a device (Sincerely Health)

• True

• False

True or False: Customers cannot unclip the offer once clipped.

• True

• False

Which is the correct Own Brands hotline?

• 8887233927

• 8887233929

• 8887233229

• 8787233929

If you receive a call regarding Mercato, which department/LOB should your transfer the call?

• PSC

• SheerID

• 3PL Nation Benefits

True or False: CSR can hang up the call IMMEDIATELY if the customer is verbally abusive.

• True

• False