Search Header Logo

Legacy Refresher Quiz

Authored by rei fernandez

Other

Professional Development

Used 2+ times

Legacy Refresher Quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: For unauthorized caller, we must first speak directly to the account owner before allowing another individual to make changes on the account.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer called in to update her phone number on the account and she would like to use her landline number. Is it possible?

Yes.

No, our system allows mobile number only.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: We cannot perform B2B to B2C conversion in Salesforce CAP.

True

False

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

We can now refer customers to ___if they need guidance for converting an enrolled FastForward or SmartCheck to DirectPay using the mobile app.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This program allows the referrer to earn a reward by referring others.

B4U Rewards Program

B4U Loyalty Program

B4U Referral Program

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Customer can earn 5000 bonus points for connecting a device (Sincerely Health)

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Customers cannot unclip the offer once clipped.

True

False

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?