Deposits, NSF & Currency Conversions

To whom should the cheques be payable according to the dealer code?

• ACM, AFM or AEIS, based on the dealer code

• Only to the client

• Only to the branch manager

• To any bank

Where does the deposit show after being made?

• In demand

• In savings

• In pending

• In overdraft

Can the deposit reversal be done the next day by the branch?

• No, same day

• Yes, any day

• Only after a week

• Only after approval

What button do we use in Action pro to reverse a deposit if it is available?

• REV

• CANCEL

• UNDO

• REVERSE

Where can you find a Deposit reconciliation cheat sheet to guide the branch?

• AAnet and Navigator

• Branch website

• Client portal

• Advisor handbook

How long will it take for the money to go back in the client’s account after a reversal?

• Up to 3 weeks

• Same day

• Within 24 hours

• Up to 6 months

What team notifies the branch of NSF?

• Trust Accounting

• Client Services

• CX Processors

• Senior SA

How many hours do advisors have to replace the cheque after an NSF?

• 48

• 24

• 12

• 72

What is the timeline to receive a currency conversion request?

• 12 pm

• 5 pm

• 9 am

• End of day

What team handles the currency conversion request?

• CX Processors

• Trust Accounting

• Client Services

• AAnet