English for Hotel and Tourism Industries

Jackson arrives at the hotel for his vacation. What does "check-in" mean in a hotel?

• Paying the bill

• Arriving and registering at the hotel

• Cleaning the room

• Leaving the hotel

Which of the following is NOT usually found in a standard hotel room?

• Minibar

• Alarm clock

• Swimming pool

• Telephone

Priya is planning a vacation and is considering a resort that offers an "all-inclusive" package. She wants to understand what this means before making her decision.

• Meals are not included.

• Only breakfast is included.

• All meals, drinks, and some activities are included.

• Only accommodation is included.

What should a receptionist say to greet a guest?

• “Give me your ID.”

• “Where have you been?”

• “Go to your room.”

• “Good afternoon, how may I help you?”

A “double room” usually has:

• Two single beds

• One large bed for two people

• No beds

• A sofa

What does "room service" mean?

• Food and drink delivered to a guest's room
  

• Housekeeping only

• Maintenance work in rooms

• Internet connection

A guest says: “I’d like to make a reservation.” You respond:

• “We are full, goodbye.”

• "Certainly. May I have your name, please?”

• “That’s not possible.”

• “Why?”

What does “vacant” mean when referring to a hotel room?

• Dirty

• Reserved

• Occupied

• Available

Which of the following is part of “hospitality etiquette”?

• Ignoring the guest’s complaint

• Smiling and speaking politely

• Using slang with guests

• Discussing your personal problem

A tourist asks for a recommendation. You say:

• “I don’t know.”

• “Why don’t you go somewhere else?”

• “You should try the local market. It’s very popular.”

• “I’m busy right now.”