Customer Service

What can cause a customer to be rude

• bad day

• personality

• work

• money

Marvel comics once owned the rights to the word

• "captain"

• "zombie"

• "pow"

• "spider"

Google was originally called

• Hoogle

• BackRub

• Searchable

• Backup

A good _______________ is essential to a business when providing customer service

• speaking voice

• attitude

• first impression

• hair style

Upon closing a call you should _____________

• hang up

• offer further assistance

• sigh

Small business employs more than ______% of the country's workforce

• 10

• 31

• 57

• 62

1 in ___ American workers have been employed by McDonalds

• 4

• 8

• 12

• 16

The most productive day in a workweek is

• Tuesday

• Wednesday

• Thursday

• Friday

How do you show empathy in customer service

• Understanding the situation

• Acknowledging what you hear

• Relate to the customer

• All of the above

When dealing with difficult customers we should always

• interrupt

• get angry

• offer solutions

• worry about the next call