Logistics Management

What is the significance of delivering the right product at the right time?

• It reduces the need for logistics planning

• It enhances customer satisfaction and loyalty

• It complicates inventory management

• It increases operational costs

Which of the following is NOT one of the 7Rs of logistics?

• Right service

• Right quantity

• Right cost

• Right product

How does logistics management support business growth?

• By limiting product availability

• By increasing product prices

• By improving customer service

• By reducing employee count

Which of the following best describes 'forward flow' in logistics?

• The return of products from customers

• The transportation of products to retailers

• The storage of products in warehouses

• 
  The movement of products from suppliers to customers

Which of the following is a key factor in ensuring the right product is delivered?

• Understanding customer needs

• Minimizing inventory levels

• Focusing solely on cost reduction

• Using the cheapest shipping method

What does the term 'reverse flow' refer to in logistics?

• 
  The process of delivering products to customers

• 
  The return of products from customers back to suppliers

• The movement of products to storage facilities

• The transportation of products to retailers

What is the significance of delivering the right product at the right time?

• It enhances customer satisfaction and loyalty

• It reduces the need for logistics planning

• It complicates inventory management

• It increases operational costs

Shopee sends products from its warehouse in Selangor to customers in Johor and Kedah.

This process illustrates:

• Reverse logistics flow

• Information flow only

• Forward flow, as goods move downstream in the supply chain

• Customer-to-customer transaction

A logistics company collects used plastic bottles from consumers and transports them to a recycling plant.

This is an example of:

• Moving goods to end users (Foward flow)

• Order fulfillment

• Recovering materials for reuse (Reverse flow)

• Supply chain efficiency

A customer complains that although their order always arrives on time, the packaging is poor, and items are sometimes damaged. The company considers lowering shipping fees to improve customer satisfaction.

Which issue should the company prioritize first?

• Right Cost

• Right Customer

• Right Place

• Right Condition