Listening

According to the five-stage model of listening, which stage involves thinking critically about and judging a message?

• Responding

• Evaluating

• Understanding

• Remembering

The source material makes a clear distinction between listening and hearing. How is 'hearing' described?

• An active process of critically analysing auditory signals.

• A mindful process of attending to a speaker's message.

• The second stage of listening, focused on deciphering meaning.

• A passive physiological process that requires no effort.

To improve memory during listening, the text suggests the technique of 'uniting' new information. What does this involve?

• Focusing your attention on the central ideas of the message.

• Relating new information to what you already know.

• Repeating names and key concepts aloud or to yourself.

• Grouping pieces of information into manageable categories.

A speaker who says, "I know this may not be the place to discuss business, but..." is using which type of disclaimer?

• Sin licence

• Credentialing

• Hedging

• Cognitive Desclaimer

Which listening barrier is characterised by a refusal to hear arguments that challenge one's existing attitudes, such as a person unwilling to listen to any feminist argument?

• Physical distraction

• Lack of appropriate focus

• Close-mindedness

• Premature judgement

An advertisement argues that you should buy a product because "everyone else is" using it. This is an example of which fallacy of reasoning?

• Name-calling

• Euphemism

• Bandwagon

• Testimonial

Which style of listening is primarily focused on understanding the world as another person sees it and feeling what they feel?

• Polite listening

• Emphatic listening

• Active listening

• Critical listening

A key technique of active listening involves restating the speaker's ideas in your own words to confirm you have understood them correctly. What is this technique called?

• Paraphrasing

• Back-channeling

• Sharpening

• Credentialing

According to the text, how might the use of feedback differ between cultures like the United States and cultures like Japan and Korea?

• Direct and honest feedback is considered impolite in all cultures.

• Listeners in Japan and Korea avoid giving any form of feedback.

• Listeners in the United States tend to give only positive feedback.

• Listeners in cultures like Japan may proritise positivity over direct honesty in their feedback.

Based on Deborah Tannen's research, what is the primary conversational goal for women, which in turn influences their listening style?

• To report information and demonstrate expertise.

• To listen quietly without giving many listening cues.

• To build rapport and establish closer relationship.

• To dominate the interaction and gain respect.