WEEK 11- ORGANIZING FOR QUALITY

1. The main goal of organizing for quality is to ensure that the company delivers products and services that are ________.

• A. cheap and fast
  

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  B. consistent and reliable
  

• C. unique and trendy
  

• D. easy to produce

2. In Joseph Juran’s philosophy, what are the three parts of the “Juran Trilogy”?

• A. Plan, Check, Deliver

• B. Control, Improve, Maintain
  
  

• C. Planning, Controlling, Improving

• D. Organizing, Directing, Evaluating

3. 3. The Japanese term for continuous improvement is ________.

• A. Kanban

• B. Seiketsu

• C. Poka-Yoke

• D. Kaizen

4. 4. Which of the following is NOT part of the 5S model?

• A. Sort

• B. Shine

• C. Simplify

• D. Standardize

5. Six Sigma aims to reduce defects to no more than ________ defects per million opportunities.

• A. 6

• B. 100

• C. 60

• D. 3.4

6. In the Kaizen philosophy, who is responsible for improving quality?

• A. Managers

• B. Suppliers

• C. Everyone in the organization

• D. Parents and students

The Deming Prize is an award given to organizations that successfully apply ________.

• A. the PDSA Cycle

• B. Juran’s Trilogy

• C. the 5S model

• D. Six Sigma

8. Which U.S. award recognizes organizations for excellence in leadership, customer focus, and performance?

• A. Rajiv Gandhi National Quality Award

• B. Kaoru Ishikawa Award

• C. Malcolm Baldrige National Quality Award
  
  

• D. Deming Prize

9. In the 5S model of Kaizen, which principle refers to standardizing procedures so that cleanliness and organization are maintained consistently in the workplace?

• A. Seiri

• B. Seiketsu

• C. Seiton

• D. Shitsuke

The philosophy of ___________ emphasizes continuous improvement and customer satisfaction.