Room Service FBS REVIEWER

Making recommendations to increase room service revenue is also known as:

• Upselling menu items

• Confirming orders

• Suggestive selling

• Verifying the bill

Which of the following steps is best to do after all the orders have been taken?

• Compute for the total bill

• Thank the guest and end the call

• Perform suggestive selling

• Repeat the orders to confirm

The following should be remembered when setting up for room service except:

• The food should be covered to avoid contamination.

• The room number should be checked against the room service bill.

• Additional tableware should be covered with a clean table napkin.

• The cutlery should be clean and without fingerprint marks.

Depending on the establishment, room service attendants may need basic cooking skills because they are responsible for:

• Take room service orders

• Clear room service order and maintain room service items

• Deliver and serve room service orders

• Prepare room service orders

Coordinating room service orders is important because:

• Lessens burden of staff

• Gives other departments additional tasks

• Ensures efficient delivery of room service orders

• Bridges the department with others

Why is it important to have knowledge of the menu?

• Helps identify orders while serving

• Helps identify guest preferences

• Helps locate rooms

• Helps give better advice or suggestion to guests

The tray or trolley setup may include _____ for promotion or pick-up instructions:

• Floral decorations

• Tray cards

• Single-use items

• Placemats

Guest ordered a chicken burger and french fries. Items to prepare: Dinner spoon, catsup & mayonnaise, dinner knife, table napkin, dinner fork.

• 1, 2, 4, 5

• 2, 3, 4, 5

• 1, 2, 3, 4

• All of the above

A doorknob menu normally contains the following except:

• Name of guests

• Quantity of each item

• Guests’ contact information

• Information on delivery charge

Important when preparing a tray trolley:

• Set trolley on table before transporting

• Set up items as served on table

• Food orders to be served first placed on top

• Set trolley into a table before transporting