mgt162 chapter 3

Which goal is about telling what decision-making means?

• Define decision-making

• Explain the decision-making process

• Describe group decision-making techniques

• Understand the conditions of decision-making

Which learning goal is about where and when decisions happen, like the situation or rules?

• Describe the types of decision-making

• Understand the characteristics or conditions of decision-making

• Define decision-making

• Describe group decision-making techniques

Which sentence best explains decision-making in business?

• Choosing a game to play at recess

• The process through which managers identify and resolve problems and capitalize on opportunities

• Counting how many pencils are in a box

• Writing a story for fun

In decision-making, what does 'capitalize on opportunities' mean?

• Ignore chances to do better

• Use good chances to help the business

• Make problems bigger

• Stop making any choices

Which statement describes how a course of action is selected to deal with a specific problem?

• By guessing randomly

• The process by which a course of action is selected as the way to deal with a specific problem

• By asking only friends

• By waiting until the problem goes away

Which type of decision is structured and handled by a routine approach?

• Non-programmed decision

• Programmed decision

• Unstructured decision

• Random decision

Which example best shows a programmed decision?

• Creating new rules during a crisis

• Following existing rules and regulations

• Deciding how to respond to an unpredictable threat

• Making a choice without any plan

Non-programmed decisions are usually needed when something is unusual and unpredictable. Who often needs to help with these decisions?

• Friends

• Higher level management

• Robots

• Pets

Which condition means people know exactly what will happen and can predict the outcome?

• Risk

• Certainty

• Uncertainty

• Ambiguity

In a risk situation, what can a decision-maker do?

• Know the exact outcome

• Have no information at all

• Estimate the likelihood of an outcome using experience or other information

• Ignore all information