Long Quiz for Finals
Authored by maldryn joy dela cruz
Hospitality and Catering
University
Used 7+ times
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22 questions
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1.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
1. According to FBSE, what is the signature gesture associated with Filipino service?
(a)
2.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
2. In service recovery (HEART), what does “R” stand for?
(a)
3.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
3. Under the HEART method, after hearing the guest and empathising, the next step is to?
(a)
4.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
4. Which Philippine value among the 7 M’s can be translated roughly as “for the nation”?
(a)
5.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
5. For service-recovery, FBSE uses the “HEART” method. What does “H” represent?
(a)
6.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
6. In the “GUEST” acronym, what does “T” represent?
(a)
7.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
7. In FBSE’s GUEST method, what is the focus of “E”?
(a)
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