Long Quiz for Finals
Authored by maldryn joy dela cruz
Hospitality and Catering
University
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22 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 2 pts
1. According to FBSE, what is the signature gesture associated with Filipino service?
1. According to FBSE, what is the signature gesture associated with Filipino service?
2.
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1 min • 2 pts
2. In service recovery (HEART), what does “R” stand for?
2. In service recovery (HEART), what does “R” stand for?
3.
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1 min • 2 pts
3. Under the HEART method, after hearing the guest and empathising, the next step is to?
3. Under the HEART method, after hearing the guest and empathising, the next step is to?
4.
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1 min • 2 pts
4. Which Philippine value among the 7 M’s can be translated roughly as “for the nation”?
4. Which Philippine value among the 7 M’s can be translated roughly as “for the nation”?
5.
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1 min • 2 pts
5. For service-recovery, FBSE uses the “HEART” method. What does “H” represent?
5. For service-recovery, FBSE uses the “HEART” method. What does “H” represent?
6.
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1 min • 2 pts
6. In the “GUEST” acronym, what does “T” represent?
6. In the “GUEST” acronym, what does “T” represent?
7.
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1 min • 2 pts
7. In FBSE’s GUEST method, what is the focus of “E”?
7. In FBSE’s GUEST method, what is the focus of “E”?
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