Effective Communication Test

A nurse crossing their arms during a client’s explanation may communicate:

• Interest and focus

• Openness to feedback

• Defensiveness or disinterest

• Confidence and authority

A patient with hearing loss struggles during an assessment. Which adaptation best supports communication?

• Rely on written notes

• Speak more loudly

• Ensure good lighting for lip reading

• Reduce conversation complexity

A non-English-speaking client presents for care. Which action aligns with best practice for overcoming the language barrier?

• Ask another patient to interpret

• Simplify instructions and speak slower

• Use a certified medical interpreter

• Use online translation apps

A patient with PTSD becomes withdrawn during questioning. What is the clinician’s best immediate response?

• Push through the assessment

• Pause and offer reassurance

• Redirect to another topic

• Ask for supervisor intervention

A clinician writes, "Pt was rude and uncooperative." Which revision best maintains objective, factual documentation?

• Pt refused procedure after explanation.

• Pt has a bad attitude.

• Pt ignored directions.

• Pt behaved disrespectfully.

When reporting to a physician, the healthcare worker should:

• Provide only personal opinions

• Use a structured format like SBAR

• Speak casually

• Avoid clarification questions

During interdisciplinary rounds, a team member should:

• Interrupt to correct others frequently

• Listen actively and summarize key points

• Only discuss personal workload

• Avoid eye contact with leadership

In SBAR, the "B" component focuses on providing:

• The immediate recommendation

• The current situation details

• Relevant background information

• A safety checklist

The same message, “Let’s talk about your treatment,” can sound supportive or condescending depending on:

• Tone and inflection

• Word choice only

• Nonverbal absence

• Documented context

When delivering bad news, the most appropriate tone is:

• Direct but compassionate

• Cold and factual

• Vague and uncertain

• Energetic and upbeat