
Effective Communication Test
Authored by Precious Pennyman
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60 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A nurse crossing their arms during a client’s explanation may communicate:
Interest and focus
Openness to feedback
Defensiveness or disinterest
Confidence and authority
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A patient with hearing loss struggles during an assessment. Which adaptation best supports communication?
Rely on written notes
Speak more loudly
Ensure good lighting for lip reading
Reduce conversation complexity
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A non-English-speaking client presents for care. Which action aligns with best practice for overcoming the language barrier?
Ask another patient to interpret
Simplify instructions and speak slower
Use a certified medical interpreter
Use online translation apps
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A patient with PTSD becomes withdrawn during questioning. What is the clinician’s best immediate response?
Push through the assessment
Pause and offer reassurance
Redirect to another topic
Ask for supervisor intervention
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A clinician writes, "Pt was rude and uncooperative." Which revision best maintains objective, factual documentation?
Pt refused procedure after explanation.
Pt has a bad attitude.
Pt ignored directions.
Pt behaved disrespectfully.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When reporting to a physician, the healthcare worker should:
Provide only personal opinions
Use a structured format like SBAR
Speak casually
Avoid clarification questions
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During interdisciplinary rounds, a team member should:
Interrupt to correct others frequently
Listen actively and summarize key points
Only discuss personal workload
Avoid eye contact with leadership
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