Chapter 3 Review

Companies often get complaints about the employees handle customer service requests. In this case, a code of ethics is helpful to specify:

• the values and norms of the organization

• the sharing of information and efforts to achieve a purpose

• the rights of the manager to make decisions, give orders, use resources

• a formal written set of ethical standards guiding the organization's actions

The practice that encourages employees to donate to charitable organizations is:

• philanthropy

• sustainability

• leadership

• governance

the macroenvironment is also known as the _____ environment

• economic

• ethical

• task

• general

Which forces are part of the macroenvironment?

• economic, technological, sociocultural, general, distributors, political-legal

• diversity, microenvironment, sociocultural, demographic, international

• globalism, technological, customers, demographic, microenvironment

• economic, technological, sociocultural, demographic, political-legal, international

What is the role of board members?

• overseeing day-to-day operational tasks

• managing routine employee trainings

• reviewing customer feedback

• setting the company's overarching strategic objectives