HST-CNA - Assisting a Patient Who Is Demanding or Angry

The video tutorial outlines the skills required for nurse aides, focusing on effective communication and interaction with residents. It begins with an overview of the skills assessment process, followed by a detailed list of necessary skills such as greeting residents, identifying oneself, and maintaining calmness. The tutorial concludes with an example of a nurse aide interacting with a resident, demonstrating the application of these skills in a real-world scenario.

What is the first step a nurse aide should take when interacting with a resident?

• Identify themselves to the resident

• Greet the resident by their preferred name

• Remain calm

• Listen attentively

Why is it important for a nurse aide to remain calm while performing their duties?

• To avoid making mistakes

• To impress supervisors

• To ensure the resident feels safe and comfortable

• To complete tasks more quickly

Which skill involves encouraging the resident to express their concerns?

• Encouraging the resident to talk

• Using courtesy

• Informing the resident before leaving

• Listening attentively

In the example dialogue, what was the resident's main concern?

• The nurse aide was late

• The resident was hurt during a previous care session

• The resident did not want a bath

• The room was too cold

How should a nurse aide respond if a resident asks them not to return to their room?

• Leave without saying anything

• Ignore the request and return later

• Respect the resident's wishes and inform them how to call for help

• Insist on returning to complete the care