CLEAN : West African leaders meet to discuss Mali double coup

The video begins with an apology, setting a casual tone for the tutorial.

Why are apologies considered important in communication?

• They help in building trust.

• They make conversations longer.

• They are a sign of weakness.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you have done nothing wrong.

• When you have unintentionally hurt someone.

• When you are feeling happy.

• When you are alone.

What is one potential impact of a sincere apology on a relationship?

• It can worsen the conflict.

• It can strengthen the bond.

• It can make the relationship boring.

• It can lead to more arguments.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They can help in resolving the conflict.

• They have no effect on conflict resolution.

• They can make conflicts more frequent.

What is a common misconception about apologies?

• They are a sign of strength.

• They are a sign of weakness.

• They are unnecessary.

• They are always accepted.