Supporting Your Team through Conflict: 3+1 Roles to Play

The video discusses managing team conflict through various roles: Conflict Coach, Mediator, Arbitrator, and Referee. Each role involves different levels of involvement and strategies to resolve conflicts, emphasizing respect and cultural understanding.

What is the primary responsibility of a team leader when dealing with conflicts?

• To support the team through the conflict

• To ignore the conflict

• To take sides in the conflict

• To avoid any involvement

What is the main goal of a Conflict Coach?

• To help team members understand and resolve their own conflicts

• To mediate between conflicting parties

• To enforce rules and regulations

• To dictate solutions to the team

How does a Mediator assist in conflict resolution?

• By making decisions for the parties

• By helping parties hear and understand each other

• By ignoring the conflict

• By enforcing a resolution

What distinguishes an Arbitrator from a Mediator?

• An Arbitrator enforces rules

• An Arbitrator listens and decides on a fair resolution

• An Arbitrator ignores the conflict

• An Arbitrator only observes the conflict

What is the role of a Referee in conflict resolution?

• To take sides in the conflict

• To make sure parties follow the rules of courtesy and respect

• To enforce a resolution

• To ignore cultural differences

Why is understanding cultural norms important for a Referee?

• To ignore cultural differences

• To avoid involvement in conflicts

• To ensure conflicts are resolved based on cultural understanding

• To impose their own cultural norms

What should a team leader do if they choose not to get involved in a conflict?

• Take sides in the conflict

• Always act as a Referee to ensure respectful communication

• Ignore the conflict completely

• Enforce a resolution