DBS, JPMorgan: Pandemic Accelerating Banks' Digitization

The transcript discusses the gradual shift towards digital engagement in banking, accelerated by COVID-19. It highlights the increase in digital tool usage among older demographics and identifies gaps in the bank's digital capabilities. The shift to remote work is seen as a game changer, with companies adapting to new flexible working arrangements. COVID-19 has acted as an accelerator for digital trends, prompting faster adaptation to external challenges. The future of business operations remains uncertain, with potential long-term changes influenced by the pandemic's duration.

What was the percentage increase in digital engagement from 2015 to the previous year?

• 53%

• 30%

• 23%

• 10%

Which demographic showed a significant increase in digital tool usage recently?

• Young professionals

• Teenagers

• Middle-aged adults

• Older people

What did COVID-19 reveal about the bank's digital tools?

• They were too advanced

• They were outdated

• They had some gaps

• They were perfect

What major change in workplace dynamics was highlighted?

• Less digital communication

• More in-person meetings

• Remote work flexibility

• Increased office hours

What is the potential impact of prolonged lockdowns on business practices?

• Permanent changes

• Temporary adjustments

• No impact

• Return to old practices