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WorksheetsAOHT PHT Exam Review 11-14
Total questions: 71
Worksheet time: 36mins
Name
Class
Date
1.
Different forms of transportation are more popular in different countries and even different cities.
a)
True
b)
False
2.
All of the following are ground transportation except
a)
airplanes.
b)
trains.
c)
taxis.
d)
own foot.
3.
Americans number one type of ground transportation is
a)
airplane.
b)
subway.
c)
Uber.
d)
car.
4.
The Interstate Highway System, smooth four-lane roads crisscrossing the country improved transportation in a car.
a)
True
b)
False
5.
In the 1950s, the US government worried that the Soviet Union might try to attack us with nuclear weapons. The government needed a road system that could help people evacuate a major city quickly and that could help move missiles around the country (by truck). And so the highway system was born. In fact, the height of freeway overpasses was based on the height of missile trucks.
a)
True
b)
False
6.
You should use a car if your destination is close, or you just want to see more of the country. You have the comfort of your own car.
a)
True
b)
False
7.
One reason to use a car as transportation is it takes longer than air or train travel and you do not have to worry about parking or storing your car once you reach your destination.
a)
True
b)
False
8.
A rental car may be more comfortable—you have the privacy and the flexibility to travel anywhere.
a)
True
b)
False
9.
Rental cars can cost as much as $50 or more per day, and driving can be difficult in other countries where the rules are different, like in England, where people drive on the left side of the road.
a)
True
b)
False
10.
Taxis are a slow way to get around town, and they may be less comfortable than a city bus.
a)
True
b)
False
11.
If you are looking to save money—and the environment—buses are a good alternative.
a)
True
b)
False
12.
City buses are environmentally friendly and relatively inexpensive.
a)
True
b)
False
13.
City buses may be slower than taxis because they make several stops, and they are less comfortable.
a)
True
b)
False
14.
Greyhound is the largest provider of intercity bus travel in the country.
a)
True
b)
False
15.
Greyhound, are a good option for transporting tour groups, athletic teams, or school groups to various destinations
a)
True
b)
False
16.
For travelers without cars, tour buses gives them a great way to get around the city and visit many attractions in a relatively short amount of time.
a)
True
b)
False
17.
Double-decker buses can hold less passengers and can also be a fun experience on a nice day, since the top level is open-air.
a)
True
b)
False
18.
One pro of using a tour bus is it can be less expensive than a normal city bus.
a)
True
b)
False
19.
Rail service is becoming more popular as people recognize that it is cost-effective and better for the environment.
a)
True
b)
False
20.
Amtrak is 18% more energy efficient than commercial airlines and cars.
a)
True
b)
False
21.
If you’re trying to get to a small town, the train will only get you part of the way there. Trains tend to focus on major cities.
a)
True
b)
False
22.
High-speed trains are expensive, so ticket prices would be higher than for a traditional train. Also, at this point, they don’t exist in most of the United States!
a)
True
b)
False
23.
In major cities like New York, Boston, London, Paris, and Tokyo, the subway (underground train) is a very popular way to get around town.
a)
True
b)
False
24.
Subways are not convenient and they pollute more than cars.
a)
True
b)
False
25.
At peak hours of the workday, subways can get really crowded. If a train breaks down, you can end up waiting for a long time.
a)
True
b)
False
26.
The most basic form of promotion, used by almost every business in the world is print materials.
a)
True
b)
False
27.
Print materials can be inexpensive and can reach a lot of people. You can even have materials made up in multiple languages if your target markets speak languages other than English.
a)
True
b)
False
28.
Print materials can still be less costly than digital marketing, and what you produce is never wasted.
a)
True
b)
False
29.
Advertising is any promotional material that is designed for a mass audience. This is the most commonly used marketing channel.
a)
True
b)
False
30.
Digital and Internet promotion will reach more people than print materials or commercials at a fraction of the cost.
a)
True
b)
False
31.
The best marketing tool is word of mouth, what other people are saying about what you are offering.
a)
True
b)
False
32.
Word of mouth and public relations is easy to create and easy to control.
a)
True
b)
False
33.
Interactivity does not mean that people want to interact or “talk” with other people and companies. Facebook, Twitter, Instagram, YouTube, and blogs are all interactive.
a)
True
b)
False
34.
OpenTable is a website for the hotel industry.
a)
True
b)
False
35.
Apps have also been created outside of OpenTable, such as Table8, which can get you into the hardest-to-reserve restaurants
a)
True
b)
False
36.
Social networking includes sites like Facebook. Microblogs are sites like Twitter.
a)
True
b)
False
37.
Many people have personal blogs on sites like Blogger, WordPress, or Weebly, and many companies have a company blog on their website.
a)
True
b)
False
38.
A social network like Facebook is like hanging out with a person or group of friend and getting to know them or having a casual conversation.
a)
True
b)
False
39.
A blog is more like a personal conversation where you share opinions and have a deeper discussion.
a)
True
b)
False
40.
A blog is really private.
a)
True
b)
False
41.
A wiki is like working on a class project together because you’re putting together several people’s knowledge on a specific topic.
a)
True
b)
False
42.
An app is what you’d use if you wanted to play an online game with this person or locate a great place for a date. It’s like having every source of information at your fingertips, instantly, through your phone.
a)
True
b)
False
43.
LinkedIn is a social networking site for businesspeople.
a)
True
b)
False
44.
TripAdvisor helps people plan vacations, but it uses reviews from its members to give suggestions, and it includes photos taken by real visitors.
a)
True
b)
False
45.
Twitter is not a microblog site, which means people are blogging, but in very short posts.
a)
True
b)
False
46.
Hospitality companies also use Instagram and YouTube to promote themselves.
a)
True
b)
False
47.
The Internet is a great way to get honest feedback from your customers, but it’s also important to defend your business against inaccurate information.
a)
True
b)
False
48.
If somebody complains on Facebook about a problem at your hotel, you can follow up, fix the problem, and then respond to the person on Facebook and let them know you fixed the problem.
a)
True
b)
False
49.
Chefs cook meals for large numbers of people. They work at restaurants or for airlines, convention centers, stadiums, cafeterias, and more.
a)
True
b)
False
50.
Chefs do not typically attend culinary schools.
a)
True
b)
False
51.
In smaller or less expensive hotels, a front desk clerk will act as the concierge and front desk clerk.
a)
True
b)
False
52.
Hotels and other lodging businesses generally have one or more people who greet lodging guests, take their room reservations, and provide them with assistance during their stay, including giving directions, making entertainment and dining suggestions, and ensuring excellent customer service.
a)
True
b)
False
53.
An event planner helps people to organize an important event, such as a wedding, family reunion, business dinner, or other large get-together.
a)
True
b)
False
54.
Convention planners specialize in organizing very large events, usually for businesses or nonprofit organizations. A planner must consider the customers’ needs and select a site for the event. The planner may also make dining and lodging arrangements; schedule speakers, exhibits, or entertainment; coordinate with caterers; negotiate contracts with hotels and other vendors; create marketing materials for the event; oversee the budget; and handle any problems that might arise during the event.
a)
True
b)
False
55.
Cruise director does not oversee all other cruise employees.
a)
True
b)
False
56.
Cruise employees assume many of the same roles as other hospitality and tourism employees; there are waiters, hosts, reservation agents, bartenders, and even performers who put on nightly dancing, singing, or comedy shows for passengers.
a)
True
b)
False
57.
Environmental consultants assess the impact people and businesses have on the environment and report on what can be done to prevent, minimize, or repair the damage.
a)
True
b)
False
58.
Flight attendants do not provide snacks and beverages to airplane passengers and make sure they are comfortable throughout the flight.
a)
True
b)
False
59.
Gaming managers oversee casinos and other gaming facilities. They direct employees, make sure customers are being attended to, and watch for any illegal activities.
a)
True
b)
False
60.
An employee in charge of greeting customers, seating the, and making sure their needs are being met by the waitstaff is called
a)
ticketing agent.
b)
food service manager.
c)
host.
d)
lodging manager.
61.
An employee who oversees hotel clerks, concierges, and cleaning staff. The manager also greets customers and ensures their satisfaction during their stay.
a)
Lodging Manager
b)
Gaming Manager
c)
Food Service Manager
d)
Restaurant Manager
62.
Employee who determines when customers want to stay and for how long, and take their information in order to reserve their table, seat, room, or trip.
a)
Ticketing Agent
b)
Food Service Manager
c)
Flight Attendant
d)
Cruise Employee
63.
An employee who oversees all waitstaff and kitchen staff. They are in charge of making sure customers have an excellent dining experience. They resolve problems that arise, mark sure the restaurant is stocked with food and supplies, and train employees in accordance with restaurant standards.
a)
Lodging Manager
b)
Social Media Community Manager
c)
Restaurant Manager
d)
Server
64.
Employee that takes customers’ orders in a restaurant, brings them their food, and ensures a successful dining experience.
a)
Server
b)
Tour Guide
c)
Travel Agent
d)
Spa Director
65.
This manager, working at a restaurant or hotel or other tourism-related company, oversees and executes the company’s social media strategies. He or she writes, edits, and collects content for a variety of online mediums, such as the company website and blog, Twitter feed, Facebook account, and Instagram feed.
a)
Social Media Community Manager
b)
Spa Director
c)
Travel Agent
d)
Tour Guide
66.
Employee who leads customers on a sightseeing excursion. Can guide customers on river trips, horseback riding or mountain climbing expeditions, leisurely bus rides through a city, and more.
a)
Event Planner
b)
Cruise Director
c)
Travel Agent
d)
Tour Guide
67.
Employee who helps people design, reserve, and plan trips, making transportation, dining, lodging, and entertainment reservations. Their goal is to plan an enjoyable trip while still saving customers money.
a)
Tour Guide
b)
Travel Agent
c)
Social Media Community Manager
d)
Server
68.
All hospitality careers do not require ongoing training, starting with a company orientation that presents the company’s philosophy, culture, and priorities.
a)
True
b)
False
69.
Hospitality and tourism professionals will need a high school diploma, and in some cases, a two- or four-year college degree to qualify for most entry-level jobs, and an MBA or graduate degree to advance in their field.
a)
True
b)
False
70.
A summer job waiting tables is hands-on experience in the hospitality industry.
a)
True
b)
False
71.
Many people start out in low-level jobs and work their way up by demonstrating excellence on the job and by continuing their education.
a)
True
b)
False
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