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WorksheetsPMP Communication Management
Total questions: 20
Worksheet time: 41mins
Name
Class
Date
1.
If there were 4 people on the project team and 9 more are added, how many additional channels of communication does this create?
a)
72
b)
30
c)
36
d)
6
2.
The process to create a plan showing how all project communication will be conducted is known as:
a)
Plan Communication Modeling
b)
Communication Modeling
c)
Communication Distribution Planning
d)
Project Communication
3.
Who is responsible for decoding the message?
a)
Receiver
b)
Sender
c)
Communication Model
d)
Communications Management Plan
4.
Which is FALSE regarding Manage Communications?
a)
Ends when the product has been accepted
b)
Part of the execution process
c)
involves unexpected requests from stakeholders
d)
Carries out the communications management plan
5.
Acknowledgement in the context of the communication model indicates:
a)
Confirmation of receipt
b)
Agreement with the sender's message
c)
Comprehension of sender's message
d)
Agreement upon a protocol and frequency of communication
6.
Your latest review of the project status shows it to be more than 3 weeks behind your schedule. You are required to communicate this to the customer. Your message should be:
a)
Formal and written
b)
Informal and written
c)
Formal and verbal
d)
Informal and verbal
7.
What is TRUE regarding issues?
a)
Each issue should be assigned to a single owner
b)
All issues must be resolved in order for the project to be closed
c)
The issue log is a tool for stakeholders to manage project issues
d)
Issue management may be treated as a sub- project on a larger/ complex projects
8.
Majority of a person's communication is:
a)
Nonverbal
b)
Verbal
c)
Documented
d)
Unnecessary
9.
When resolving a conflict, what is the most effective technique
a)
F2F
b)
IM
c)
Conference Calls
d)
Letter
10.
During which processes are communication skills used
a)
Manage Communications
b)
Status Meetings
c)
Report Performance
d)
Communications Change Control
11.
The communication management plan typically contains all of the follow except:
a)
The expected stakeholder response to the communication
b)
A glossary of terms
c)
What technology will be used to communicate information
d)
The stakeholder communication requirements
12.
You are about to attend a bi-weekly status meeting with you program manager when she calls and asks you to be certain to include earn value analysis in this and future meetings. why is earned value analysis important to communication process?
a)
It communicates how the project is doing against the plan
b)
It communicates the project's long term success
c)
It communicates the date the project deviated from the plan
d)
It communicates the value-to-cost ratio
13.
Most important skill for a PM to have is:
a)
Good communication skills
b)
Good administrative skills
c)
Good client-facing skills
d)
Good planning skills
14.
Performance reporting is a tool that is most closely associated with which process?
a)
Manage Communications
b)
Plan Communication Management
c)
Report Performance
d)
Control Communications
15.
The best definition of noise is:
a)
Anything that interferes with transmission and understanding of a message
b)
Any communication that takes place through unofficial project channels
c)
Any unsupportable information that finds its way onto written or verbal project communications
d)
A communications acronym for Normal Operational Informing of Select project Entities
16.
Lessons Learned should contain
a)
Analysis of the variances that occurred from the project's baseline
b)
Information to be used as an input into administrative closure
c)
Feedback from the customer as to what you can have done better
d)
The collective wisdom of the team
17.
In which process would earned value analysis be used?
a)
Manage Communications
b)
Plan Communications Management
c)
Report Performance
d)
Report Project Value
18.
Which communication management process is used in and issue log?
a)
Control Communications
b)
Manage Communications
c)
Push Communication
d)
Plan Communication Management
19.
Information sensitivity and security would be of greatest concern when:
a)
Choosing the appropriate communications technology
b)
Rumors or inaccurate information are being circulated
c)
working on government projects
d)
Evaluating the communications model
20.
Information sent to specific recipients who need to receive it but that's not confirmed to be received or understood by the receiver is known as:
a)
Push Communication
b)
Pull Communication
c)
The communication model
d)
Noise
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