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WorksheetsSWOW Chapter 15
Total questions: 28
Worksheet time: 14mins
Name
Class
Date
1.
anyone who receives information
a)
audience
b)
subject
c)
memo
d)
purpose
2.
the exchange of information between senders and receivers
a)
memo
b)
fax
c)
communication
d)
e-mail
3.
overall goal or reason for communicating
a)
purpose
b)
subject
c)
audience
d)
communication
4.
the document that is sent by computer or over phone lines
a)
e-mail
b)
memo
c)
communication
d)
fax
5.
used when you don’t have time to read the entire document
a)
memo
b)
skimming
c)
e-mail
d)
fax
6.
the main topic or key idea in a speech or message
a)
subject
b)
audience
c)
purpose
d)
communication
7.
electronic mail
a)
fax
b)
memo
c)
e-mail
d)
communication
8.
an internal company document that announces important information
a)
communication
b)
fax
c)
e-mail
d)
memo
9.
Thinking about the beliefs, values, and interests of your listeners is part of knowing your
a)
subject.
b)
audience.
c)
purpose.
d)
style.
10.
Which of the following is NOT an example of a nonverbal signal?
a)
eye contact
b)
gestures
c)
tone of voice
d)
e-mail message
11.
Addressing people by name is
a)
a good way to make emotional contact.
b)
a persuasive technique.
c)
rude if you don't know them personally.
d)
a way of using inflection.
12.
Leaning towards the speaker to show you are interested is an example of
a)
inflection.
b)
skimming.
c)
active listening.
d)
organizing an oral message.
13.
When sending messages by e-mail, you should
a)
keep messages short.
b)
keep messages personal.
c)
omit the recipient's name.
d)
"smile" with your voice.
14.
Identifying a speaker’s purpose is one way of
a)
organizing spoken messages.
b)
planning your response.
c)
listening actively.
d)
reinforcing ideas.
15.
Which sentence shows a clear and straightforward writing style?
a)
"The two parties had a substantive disconnect on the issue."
b)
"The progress report was written belatedly by Fred."
c)
"Everyone on the team appreciates May's positive attitude."
d)
"There's no reason to make a mountain out of a molehill."
16.
One way to show you know your subject is to
a)
pronounce your words clearly.
b)
use appropriate gestures.
c)
choose big words.
d)
cite supporting facts.
17.
Which of the following are common forms of business correspondence?
a)
memos, faxes, e-mail, and holiday cards
b)
holiday cards, faxes, e-mail, and business letters
c)
memos, faxes, e-mail, and business letters.
d)
memos, holiday cards, e-mail, and business letters
18.
When listening to a speaker, avoid
a)
taking notes or writing.
b)
jumping to conclusions about the topic.
c)
asking questions.
d)
repeating key points.
19.
Write business messages in the clearest and simplest way possible so that your readers never have to your __________________________ meaning.
a)
infer
b)
tone
c)
proofread
d)
monitoring
20.
When you are writing a business communication, avoid the use of slang or ______________________.
a)
generalities
b)
tone
c)
jargon
d)
previewing
21.
When you read only those parts of a written work that outline or summarize its content, you are __________________________.
a)
monitoring
b)
previewing
c)
proofread
d)
active
22.
Write your business message in the __________________________ voice.
a)
tone
b)
generalities
c)
least
d)
active
23.
__________________________ skills include speaking, listening, problem solving, and maintaining a calm attitude in difficult situations.
a)
active
b)
customer relations
c)
previewing
d)
jargon
24.
Carefully __________________________ all your written work before sending it out.
a)
proofread
b)
previewing
c)
generalities
d)
tone
25.
When speaking to a customer, avoid using _____________________which are usually not very convincing.
a)
tone
b)
jargon
c)
monitoring
d)
generalities
26.
A letter responding to a customer's request should have a polite and respectful __________________________.
a)
monitoring
b)
jargon
c)
tone
d)
generalities
27.
When you stop at the end of every section or page to assess what you have just learned, you are __________________________ comprehension.
a)
monitoring
b)
previewing
c)
proofread
d)
active
28.
E-mail is considered the __________________________ formal of today’s written business communication.
a)
customer relations
b)
generalities
c)
least
d)
tone
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