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WorksheetsCEI Recognition_Games Health Check
Total questions: 15
Worksheet time: 8mins
Why do we give CEI Scratch Cards?
Motivating the team & recognizing extraordinary achievements
Because you like a team member and you give them a favor
Driving behavior that has positively impacted service and KPIs
Making team members feel better for not getting commission
What deserves a CEI scratch card?
Big receipts or team member takes a picture with the customer
When the customer is satisfied with their experience
Customer gives WOW feedback to SM or thru feedback UAE
Winning an in-store CEI Game
How do we tell a CEI story in the right way?
Focus on KPI,sales,people's nationality & buying power
Focus on relationship built with consumer, team & brand
What happened, what did we do and result for consumer
With fluffy language, no facts or transferrable behavior
When should you give a scratch card?
Daily
On the weekend
Weekly on People's Wednesday
On the spot
Who should receive a scratch card?
Only staff members
Sales associate but not storekeepers
Everyone in the store
Everyone but management team
What is the most important element of CEI Scratch card redemption?
Planning (including rostering)
Tracking
Accounting for business needs
Giving the card back to management team when redeemed
What elements do we need to track with CEI scratch card giving and redeeming?
Who won it. Date issued, date planned, Reason, who gave it
Date redeemed
Keeping redeemed scratch cards, except those files with PC
All of the above
What is acceptable regarding CEI Scratch Cards?
Team members swapping cards for other prizes
Team members redeeming 1/2 day or full day off for sickness
Team members redeeming scratch cards 6 months later
None of the above
Why do we play CEI Games?
To motivate our teams in a daily basis
To drive key KPIs for our business
To keep our teams focused on the behaviors we want to see
All of the above
Who should be part of the in-store games?
Only staff members
Sales associate but not storekeepers
Everyone in the store
Everyone but management team
How should you choose CEI Games to play?
Whatever games MOE, Dubai Mall and DOM are playing
Whatever is easiest so we can get it done
A game that energizes the team
A game that drives current KPI focuses and behaviors
What stores can play in-store CEI games?
Only big stores with more than 15 people
Store with atleast 7 people
All stores, just on weekends
Every store, everyday!
How long should a single game last?
1 day only
1 or 2 weeks
A quarter
A month
Who is entitled to create a CEI Game?
Only IST
Only Global Sales Academy
Anyone
No One
What do you have to do with the games you've created?
Play and forget
keep it within the team
Play and share to Global Sales Academy
Save in the PC
