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Semester Test Small Business Operations May 2018

Total questions: 81

Worksheet time: 2hrs 39mins

Name
Class
Date
1.

This occurs when manufacturers of goods pay to have their products included in movies and television programs:

a)

product placement

b)

telemarketing

2.

The inclusion of products in television programs and movies is

a)

on the decline in the United States and around the world.

b)

a growing industry worth billions of dollars in the United States.

3.

This candy was used in the movie E.T. after M&M’s refused to allow their product to be used. The competing brand saw sales jump 65% after being featured in E.T.

a)

Reese's Pieces

b)

Skittles

4.

This movie, staring Michael Jordan, featured Nike products:

a)

E.T. The Extra Terrestrial

b)

Space Jam

5.

This technique goes one step further than product placement by using computer technology to add products to scenes that were never there to begin with.

a)

Digital Product Placement

b)

Product Integration

6.

Hollywood movies are one of America’s most

a)

successful export products

b)

expensive forms of entertainment

7.

Occurs when the manufacturer of one product combines elements of another company’s product in their advertising. This advertising, while paid for by only one business, has a positive impact on both businesses.

a)

Cross-promotion

b)

Product Tie-In

8.

This is an authorized product that is based on an existing or upcoming movie. These are released primarily as a way of creating additional income from a movie, but also as a means of promotion and increasing the public visibility and awareness of the movie.

a)

Cross-promotion

b)

Product Tie-In

9.

Which of the following is the most accurate statement concerning product integration?

a)

Product integration strives to integrate the product into the entertainment portion of the program seamlessly so that the product becomes part of the entertainment.

b)

Product integration has as its primary goal to place products in entertainment programs in a way that will make them visible to potential consumers.

10.

The concern that a business has about the consequences of its actions on others.

a)

Social Industrial Marketing

b)

Social Responsibility

11.

Mark Zuckerberg and his wife Priscilla plan to give away 99% of their fortune in an effort to help others who are less fortunate. Mark and Priscilla Zuckerberg are actively working to improving the well-being of other people. This is an example of:

a)

Philanthropy

b)

Marketing

12.

Hugh Jackman created an organization that sells Fair Trade coffee under the brand name Laughing Man Coffee. The purpose of Fair Trade coffee is to:

a)

increase profits for the business.

b)

help coffee farmers have a better life.

13.
Entrepreneurs should engage in social action by being active in helping solve society’s serious problems by investing time and money to help their communities.
a)
True
b)
False
14.

What is the PRIMARY benefit to entrepreneurs who practice social responsibility?

a)

Increases in the cost of sales.

b)

Recognition in the community and creating goodwill.

15.

This is reusing products and packaging whenever possible:

a)

Recycling

b)

Marketing

16.

This is the process of taking an object with one use and transforming it so that it can be used in an alternative way.

a)

Industrialization

b)

Repurposing

17.

An entrepreneur who creates edible cutlery is trying to reduce the amount of plastic going into our landfills. This invention of edible cutler is an example of:

a)

Social Industrial Marketing

b)

Green Marketing

18.
Entrepreneurs must be willing to pay attention to society’s needs to determine how their businesses can help address those needs.
a)
True
b)
False
19.

This is the process through which goods and services are created and provided to the customer:

a)

production

b)

marketing

20.
Marketing is known as the creation and maintenance of satisfying _______________ relationships.
a)
selling
b)
exchange
21.

Which of the following statements BEST describes where marketing takes place?

a)

Marketing is limited to certain places and times during the day.

b)

Marketing takes place everywhere and is a constant force in our lives.

22.

The combination of the four basic marketing decisions - product, place, price, and promotion:

a)

marketing mix

b)

target marketing

23.
This is anything offered to a market by the business to satisfy needs, could include a physical good or an intangible service.
a)
product
b)
price
c)
place
d)
promotion
24.
The locations and methods used to make the product available to customers:
a)
product
b)
price
c)
place
d)
promotion
25.
This is the amount the customer will pay for the product. The value of money or its equivalent placed on a good or service.
a)
product
b)
price
c)
place
d)
promotion
26.
This is any form of communication a business or organization uses to inform, persuade, or remind consumers about its products or services.
a)
product
b)
price
c)
place
d)
promotion
27.

This means satisfying customer's wants and needs while making a profit. It is a company-wide consumer orientation.

a)

promotional concept

b)

marketing concept

28.
This marketing strategy focuses on developing loyal customers who continue to purchase from the business for a long period of time.
a)
Relationship Marketing
b)
Community Marketing
29.

Shark Tank is a reality TV program that allows entrepreneurs to pitch their business ideas to a panel of venture capitalists. What is a venture capitalist?

a)

investor

b)

banker

30.

Why do so many entrepreneurs REALLY want to be on the show Shark Tank?

a)

Because the panel of venture capitalist might want to buy the product.

b)

Because an appearance on the show is worth millions of dollars in free marketing.

31.

This is the rivalry among businesses for consumers’ dollars.

a)

Marketing

b)

Competition

32.

When the entrepreneur markets a new product that emphasizes how unique and special the product is and that other businesses have nothing like it:

a)

non-price competition

b)

price competition

33.

When an entrepreneur decides on a marketing strategy that emphasizes how inexpensive their product is when compared to other competing products:

a)

price competition

b)

non-price competition

34.

This is any form of communication the entrepreneur uses to inform, persuade, or remind consumers about its products or services.

a)

Personal Selling

b)

Promotion

35.

Shark Tank is a reality TV program that allows entrepreneurs to pitch their business ideas to a panel of potential investors. However, for the entrepreneur, Shark Tank is really a:

a)

promotional tool

b)

investment strategy

36.

This is any form of paid, non-personal communication that uses mass media to deliver the entrepreneur’s message to an audience.

a)

Advertising

b)

Public Relations

37.

This media includes television and radio, meaning that a signal is transmitted:

a)

Print

b)

Broadcast

38.

This media includes magazines and newspapers:

a)

Print

b)

Broadcast

39.

These useful and inexpensive items with the business’s name imprinted on them, such as bottle openers, calendars, magnets, pens and pencils, memo pads, and key chains are known as:

a)

Specialty Media

b)

Product Sample

40.

These individuals communicate with their social media followers on behalf of a brand or product. The post (blog, photo, and video) will contain a marketing message targeted and designed for this persons specific followers.

a)

public relations specialist

b)

social media influencer

41.

Classic Cuts Barber Shop gives each customer a card that keeps track of their number of haircuts. After 4 haircuts the customer receives the next haircut for $5. This is an example of a:

a)

Loyalty Marketing Program

b)

Product Sampling Program

42.

This is the effort to reach consumers by generating positive publicity.

a)

Specialty Advertising

b)

Public Relations

43.

This is any non-paid communication about a product, service, company, or cause.

a)

Advertising

b)

Publicity

44.

This is an excellent way for the entrepreneur to find customers. Business representatives attending these are usually the decision-makers for the businesses they represent.

a)

Trade Show

b)

Christmas Party

45.

This is any online platform that allows people to share ideas, content, thoughts, and develop relationships.

a)

Advertising

b)

Social Media

46.
There are billions of active social media users in the world. 
a)
True
b)
False
47.
The use of mobile devices for social media is also increasing dramatically.
a)
True
b)
False
48.
Unlike traditional media, customers and others can use social media to:
a)
communicate directly with businesses and organizations.
b)
avoid receiving any kind of promotional message. 
49.
Social media marketing allows people to share their creations, express their thoughts, and voice their opinions online.
a)
True
b)
False
50.
Social media marketing allows businesses to easily measure the success of their promotional strategies.
a)
True
b)
False
51.
Who uses social media marketing?
a)
Businesses both large and small.
b)
Non-profit organizations.
c)
Government agencies.
d)
All of these use social media marketing. 
52.
When writing and creating online content, the entrepreneur should:
a)
Proofread the content before posting!
b)
Avoid controversial subjects!
c)
Hyperlink to sources.
d)
The entrepreneur should do all of these!   
53.

The movie that you watched in class, Joy, can best be described as a:

a)

completely accurate documentary of the life of entrepreneur and inventor Joy Mangano.

b)

dramatization of the life of entrepreneur and inventor Joy Mangano.

54.

Joy Mangano is best known for her inventions such as the:

a)

The George Foreman Grill

b)

The Miracle Mop

55.

In the movie, we learn that Joy’s father, Rudy, is an entrepreneur. Why is this significant?

a)

The children of entrepreneurs are more likely to become entrepreneurs.

b)

The children of entrepreneurs are less likely to become entrepreneurs.

56.

Joy Mangano loved to make things. She had the patience and focus to figure it out with her hands. What important characteristic of entrepreneurs is this?

a)

unoriginal and bland

b)

creative and imaginative

57.

In the movie, Joy invented a dog collar when she was in high school. The collar was a quick release device to prevent choking and was also reflective. (Hartz really does manufacture this dog collar.) In order to take advantage of her invention, Joy needed a patent. What is a patent?

a)

A patent is copyright protecting an invention from competition for 70 years.

b)

A patent protects an original invention from competition for a period of 20 years.

58.

How did Joy’s work experience for Eastern Airlines as a customer service representative prepare and motivate her to become an entrepreneur?

a)

She learned how to operate and program a computer.

b)

She learned how to deal effectively with difficult people.

59.

This is an itemized billing statement from a vendor:

a)

invoice

b)

bill of lading

60.

This is any business that sells goods or services to other businesses:

a)

vendor

b)

retailer

61.

In the movie, Joy had a feeling of intense enthusiasm for her new product. What do we call this intense enthusiasm and commitment to an idea, product, or course of action?

a)

passion

b)

intelligence

62.

Entrepreneurs often experience rejection and they hear the word “no” often, but successful entrepreneurs do NOT give up. What is this characteristic called?

a)

loyalty

b)

perseverance

63.

It has been estimated that 75% of all new jobs are created by:

a)

entrepreneurs

b)

big businesses

64.

In the movie and in real life, Joy stood her ground and stood up for herself. She refused to allow other people to take advantage of her. This characteristic is known as being:

a)

assertive

b)

honest

65.

This is getting the work of an organization done through its people and resources.

a)

Manipulation

b)

Management

66.

Analyzing information, setting goals, and determining how to achieve them:

a)

Planning

b)

Controlling

67.

Selecting employees and matching individuals with the work to be done.

a)

Staffing

b)

Planning

68.

The entrepreneur John Mackey, founder of Whole Foods Market, focused on building trust with his employees. He said that those around you know who you really are, so as a leader you should be honest and:

a)

Strange

b)

Authentic

69.

Trusting your own judgment:

a)

Confidence

b)

Dependability

70.

A self-starter who does things that need to be done without being instructed to do so has this characteristic.

a)

Cooperation

b)

Initiative

71.

Being consistent in actions and being relied on by others. Following through on commitments.

a)

Dependability

b)

Cooperation

72.

This is the management process that consists of all the activities involved in acquiring, developing, and compensating the people who do the work of the small business.

a)

Human Resources Management

b)

Industrial Management

73.

During the initial startup of the new business venture, who will be responsible for the human resources management function of the new business?

a)

the entrepreneur

b)

the accountant

74.

This offering by the entrepreneur could be either a good or a service with monetary value that satisfies the customers’ needs and/or wants.

a)

widget

b)

product

75.

This is an intangible activity that is exchanged directly from the entrepreneur to the consumer and consumed at the time of production:

a)

service

b)

product

76.

This is a tangible object that consumers can purchase to satisfy needs and wants. It can be stored after purchase and potentially resold.

a)

service

b)

good/product

77.

The Jolly Green Giant, the Michelin Man, and the Geico gecko are all examples of:

a)

trade/brand characters

b)

industrial/professional brands

78.

When an entrepreneur decides to exchange the products produced by his/her business for the products produced by some other business, this is an example of:

a)

Selling

b)

Bartering

79.

This is the path a product takes from the producer to the ultimate consumer:

a)

Channel of Distribution

b)

Promotional Channel

80.

These buy in large quantities from manufacturers, store the goods, and then resell them to other businesses. Their customers are called retailers.

a)

Wholesalers

b)

Brokers

81.

Shark Tank is a reality TV program that allows entrepreneurs to pitch their business ideas to a panel of potential investors. However, for the entrepreneur, Shark Tank is really a:

a)

promotional tool

b)

investment strategy