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WorksheetsProfessional Communication: The Basics
Total questions: 22
Worksheet time: 13mins
Name
Class
Date
1.
__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.
a)
Communication
b)
Discussion
c)
Transmission
d)
Research
2.
Daniel and Melody are eating lunch together in the cafeteria. Melody asked Daniel about how well he did on his algebra test. Daniel answering Melody's question is an example of ______________.
a)
Feedback
b)
Noise
c)
Message
d)
Receiver
3.
To establish credibility with the audience and an inviting atmosphere, the speaker should maintain steady _______.
a)
Handshake
b)
Facial expression
c)
Eye contact
d)
Body posture
4.
How you hold your body
a)
Stance
b)
Proxemics
c)
Mannerism
d)
Posture
5.
A receiving messages without using words, such as through body motions, facial expressions and eye contact
a)
Communication style
b)
Personal space
c)
Non-verbal communication
d)
Direct eye contact
6.
The person in the communication process who hears and interprets the massage
a)
Receiver
b)
Sender
7.
The person who is the source of the message.
a)
Sender
b)
Speaker
8.
A response from a receiver
a)
Feedback
b)
Communication
c)
Medium (channel)
d)
Context
9.
True of false: Avoid emoticons in business world :) = :(
a)
True
b)
False
10.
What tells the sender if a message was understood as intended?
a)
Encoding
b)
Decoding
c)
Feedback
d)
Protocol
11.
_____________ is anything that prevents clear, effective communication.
a)
Written Communication
b)
Paralanguage
c)
Haptics
d)
Barrier
12.
_________ is the environments or setting in which something occurs or is communicated.
a)
Paralanguage
b)
Context
c)
Personal Space
d)
Barrier
13.
Delivering your words at the same rate and pitch while speaking. Makes speech boring
a)
Monotone
b)
Inflection
c)
Formal
14.
Fear of public speaking
a)
Communication Apprehension
b)
Stage Fright
c)
Impromptu
d)
Message
15.
Type of space that is reserved for close friend; under 18 inches.
a)
social
b)
public
c)
personal
d)
intimate
16.
Type of space that is comfortable for conversation; usually 1 ½-4 feet.
a)
social
b)
personal
c)
intimate
d)
public
17.
Type of space used where people barely acknowledge each other 12 ft. +
a)
intimate
b)
public
c)
personal
d)
social
18.
Language register that is usually one way in communication ; speeches given to an audience
a)
intimate
b)
formal
c)
consultative
d)
casual
19.
True or False:
Feedback can be verbal and nonverbal
Feedback can be verbal and nonverbal
a)
true
b)
false
20.
Interruption in the communication process.
a)
Nonverbal
b)
Communication Barrier/Noise
c)
Channel
d)
Conflict Management
21.
Clearly saying your words so that you can be understood.
a)
Volume
b)
Articulation
c)
Rate
22.
How the message is sent. Examples: in person, technology, texting, print, hand written or digitally.
a)
Channel
b)
Guide
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