WorksheetsAdidas Quiz
Total questions: 15
Worksheet time: 2mins
Which is not a reason for a customer to call?
Issue
Order status
Direction
Help
Customer who are keen for details & facts symbolizes ?
Dolphin
Peacock
Owl
Panther
Which is not a KEY customer concern based from what we discussed ?
Late delivery
Refund
Stock
Quality issues
60% of the calls we receive are about what?
Order
Issues
Inquiries
Help
Where did adidas originates?
USA
Russia
Europe
Germany
Panther symbolizes what type of customer?
Details oriented
Social
Result oriented
Strong
in adidas how do we call our conversation with the customer?
Adi - Comunication
Adi - Voucher
Adi - Dialogue
Adi - Help
Y3 is a collaboration of adidas and which Japanese designer?
Tomoyoko Yamashita
Yohji Yamamoto
Yohji Akamoto
Tori Yamamoto
What is the most IMPORTANT part of the dialogue?
Learning
Greetings
Solving the issue
Providing Voucher
this adidas logo stands for ?
Sports
Originals
Future
Air
Concern is about refund, they purchased product amount is 200$ and customer used 20$ voucher how much will be refunded?
75$
120$
180$
200$
How do we refund payment?
Cash
Check account
Original form of payment
Paypal account
Refund WILL NOT return to original gift card then what do we do?
Email new digital gift card
Email voucher
Email letter of replacement
Where do we check about customers transaction history?
OSI
Adyen
Cybersource
Salesforce
Customer calls to cancel order what would you do?
Notify customer orders cannot be cancelled
Request cancellation to TL
Process cancellation and advise about the turn around time
Request customer to send cancellation notice with order #
