The most successful sales associates have good people skills.

Sales associates should be willing and eager to learn.

Sales associates can influence a customer’s emotional buying motive.

Sales associates can sell either product features, product benefits, or both.

Sales associates need to keep customers from handling the merchandise so customers do not break anything.

Sales associates should defend the products they are selling and ignore a customer’s objections.

Suggesting a greater quantity of the item being purchased is a form of suggestion selling.

Which of the following is a type of selling that does not involve interaction between people?

Which of the following is a trait that a sales associate needs to have?

Which of the following is a task that sales associates must perform?

Which helps sales associates be of assistance to their customers?

From what source can sales associates obtain product knowledge?

This type of selling is pointing out the physical aspects of a product.

Which of the following greetings acknowledges the customer’s presence in the store or department?

Which is the best way to handle a customer’s objection?

Which of the following phrases is a good way to close a sale?

Which of the following methods is a form of suggestion selling?

motive that prompts a customer to make a conscious decision based on a reasonable idea

determined by the way a product or service makes customers feel

the advantage that a customer derives from the product features

the physical aspects of a product

saying hello to the customer

expression that offers assistance to the customer

expression used when the sales associate mentions an item of merchandise

question or concern that a customer has about merchandise being presented

customer decides to make the purchase

selling of merchandise beyond the original merchandise

Characteristics of a good sales associate