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Nov_Weekly PKT_Week 3

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

While raising request for Name Change in CRM, "NACH to be continued" option has to be selected incase NACH is active against the previous consumer account.

a)

True

b)

False

2.

Post doing the necessary checks if consumer still claims that he has not received E-bill, Officer will select ______________ status while raising complaint in CRM for further investigation.

a)

Created

b)

Completed

c)

Closed BNR team to check

3.

If any objection/concern is raised by consumer whose Switchover couldn’t happen at site and is disputing for refund of Switchover, then Officer will request consumer to ____________

a)

Wait till refund is processed through cheque

b)

Send copy of cancelled cheque for processing refund through RTGS

c)

Inform consumer to call up Toll Free No.

4.

For processing Changeover request, consumer has to provide front & reverse side of Adani bill

a)

True

b)

False

c)

Not sure

5.

Incase a discrepancy is observed against the location mentioned on the bill & the pin code, representative to modify the same through “More Field” option.

a)

True

b)

False

c)

Not sure

6.

____ % of discount would be provided to LT category consumers for payment of electricity bills through various modes of digital payment such as credit cards, debit cards, UPI etc.

a)

0.55%

b)

0.25%

c)

0.10%

7.

Rejection reason for Reverse Change over can be viewed on _____ tab.

a)

Interaction History

b)

Request / Complaint Status

c)

Account Overview

8.

DSM invertor split AC program is open only for Residential Consumers

a)

True

b)

False

c)

Not Sure

9.

For name change cases stamp of society/builder is mandatory even incase the NOC is provided on their original letter head.

a)

True

b)

False

c)

Not Sure

10.

Is it mandatory to tick the Account Type on NACH mandate form.

a)

Yes

b)

No