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WorksheetsWeekly CRC Quiz- 29th Nov 2018
Total questions: 10
Worksheet time: 5mins
Validation has been introduced wherein the crm request for Reconnection/ Permanent disconnection/Name change will not be saved in case if the vigilance case is booked in consumer account
TRUE
FALSE
In name change, the BA will be created but Name change request transaction will not get saved if Vigilance case is booked on that particular account.
TRUE
FALSE
For name change cases if society/builder is giving NOC on their original letter head then the stamp is not mandatory however signature of secretary or chairman is mandatory
TRUE
FALSE
ACTUAL SOURCE IN TECHNICAL COMPLAINTS HAS TO BE MENTIONED IN CRM AT
short description which is just above the customer name tab on service request page
problem description
solution description
subject category 1
In case if any consumer visits for name change on the same consumer no. where the name change lock is applied
kindly scan the documents and send the same to Ms. Sakshi Shigwan and raise a general query call log. Once the approval is received then raise a name change call under major and send the documents to the backend. Do not remove the lock unless the scanned documents are approved by department.
Reject the application and provide intimation receipt
Remove the name change lock & raise the request
None of the above
What is the DPC charge levied to the consumer if bill is not paid before or on due date.
1.25%
1.5%
2%
1%
Discount is allowed 1 % to the consumer on the complete bill amount
TRUE
FALSE
WHAT ARE THE CONTENTS OF BILL CALCULATED ON BILLED UNIT.
ENERGY CHARGE
FAC
T.O.S.E
WHEELING CHARGE
RAC
WHAT ARE THE BILL CONTENTS CALCULATED ON METERED UNIT FOR SINGLE PHASE WELCOME CONSUMER
RAC
CSS
WHEELING CHARGE
FIXED CHARGE
ELECTRICITY DUTY
LAB TESTING CHARGES FOR 3 PHASE METER ACCEPTED IN CRC FOR ADANI METER IS _______
CHARGES NEED TO BE PAID AT ADANI CRC FOR LAB TESTING
300
500
350
600
